Licensing States

Consider the following licensing states for ExtremeCloud IQ Controller v10.01 and later:
  • Activation — All customers must generate and install an Activation Package for ExtremeCloud IQ Controller v10.01 and later. ExtremeCloud IQ Controller gives you 15 days to apply a valid Activation Package. A banner indicates the number of days you have remaining in this state.
  • Allocation of Subscriptions — After the controller is activated, it engages the licensing server to retrieve a sufficient allocation of subscriptions. Controllers will first attempt to fulfill capacity requirements at the Navigator licensing level. If the account does not have sufficient Navigator capacity, the controller will fulfill the capacity license requirements at the Pilot licensing level. If the customer account does not hold sufficient active subscriptions to cover the number of managed devices (APs and switches), then a 15-day grace period is provided to allow for correction of the licensing over subscription.
    Note

    Note

    For ExtremeCloud IQ Controller installations that do not have continuous internet access, we offer an air gap licensing file that includes all entitlements with the term details of each entitlement. Obtain the licensing file from the Extreme Networks Support Portal and install the air gap licensing file onto the controller.

Grace Periods

Regardless of the licensing mode, the following grace periods apply:
  • 30-day grace period — After your connected-mode subscription expires without renewal, or after the entitlements within the air gap file reach the end date, you have 30 days to renew your license.
  • 15-day grace period — After devices reach an unlicensed state, you have 15 days to rectify the issue. Devices are considered unlicensed when you fail to apply the generated Activation Package to the controller, fail to connect to the licensing server, or when you have more connected devices than your license supports.
After the grace period has expired, ExtremeCloud IQ Controller enters a read-only mode. In read-only mode, devices and services continue to operate, but no configuration changes are allowed. After the license subscription terms are renewed or updated, ExtremeCloud IQ Controller becomes fully configurable again.

Synchronizing in Connected Mode

In connected mode, ExtremeCloud IQ Controller connects with the licensing server at the same time each day. (This static time is determined by the controller boot time, and it is displayed on the Licensing Details page.) When necessary, you can manually synchronize ExtremeCloud IQ Controller with the licensing server. Consider manually synchronizing after the following conditions:
  • After installing an Activation Package
  • After a change in capacity entitlements
  • After onboarding ExtremeCloud IQ Controller to ExtremeCloud IQ.
To manually synchronize:
  1. Go to Administration > License > License Details.
  2. Select Synchronize Now.
Note

Note

In the event that the ExtremeCloud IQ Controller cannot connect to the licensing server after you have installed an Activation Package for a subscription license, ExtremeCloud IQ Controller gives you three days to rectify the connection issue. If the controller cannot reach the licensing server in three days, on the fourth day, the controller goes into a violation state for 15 days. If the connection to the licensing server cannot be restored within the full 15-day period, the controller goes into read-only mode.
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