View Client Roaming TrailNEW!

Viewing the roaming trail of a connected client to an access point (AP) on a real-time map has many benefits:

Troubleshoot Connectivity Issues: Identify areas where the client might be experiencing weak signals or frequent disconnections.
Optimize Network Performance: Understand the movement patterns to adjust the placement of APs to ensure better coverage and reduce dead zones.
Monitor Security: Detect any unusual or unauthorized movements within the network, which could indicate potential security threats.

Use this task to view the roaming trail of a selected AP client from a real-time map.

Go to Manage > Real Time Maps.
From the Global View location list, select a floor or use the Search field to search for a specific site, building, or floor.

Note
The Search field helps you find a specific location in a large network. Enter the first few characters to see a list of locations. The more characters you enter, the more precise the search results will be.

Note
The selected floor must include a floor plan. For more information, see Add a Floor Plan.
Select the purple halo above a device.
The purple halo shows the number of connected clients on the device.
Select an available client, and then select Client Roaming.
A split window displays:
- Top Pane: This pane displays the map and showcases how the client roamed.
- Bottom Pane: This pane displays the roaming view details, including the Client Name, Roaming Time, and Total Number of Roaming Events. The graph illustrates the roaming events and trails. Hover over a client or trail line to see a small pop-up with roaming details.
To view the roaming trail, from the bottom pane, select Play.
Note
By default, the roaming view displays client roaming details for the previous hour.
The roaming trail plays within the top map pane, showing where the client roamed and how long it took:
- A green roaming trail signifies a good roam (less than one second).
- A red roaming trail signifies a slow roam (longer than one second).
To narrow the roaming time frame, from the graph, select and drag your mouse between the times you want to view roaming.
The graph refreshes to view the selected time frame. Select to reset back to the default time frame.
To exit the roaming view and return to the real-time map, select X in the bottom pane.