Troubleshooting

Use this task to enable Client Monitor so devices can detect client issues, and report client connection activities and problems to ExtremeCloud IQ.

  1. Go to Manage > Devices and select the host name of the AP in the Devices list.
  2. From the Device Details left pane, select Configure.
  3. Under Additional Settings, select Troubleshooting.
  4. Toggle Enable Client Monitor to On.
  5. Select Add to configure a new Client Monitor Policy, see Client Monitor Profile Settings, and then click Save.
    Note

    Note

    Select the client monitor profile name to edit the profile.
  6. Select Select to select an existing client monitor policy.
  7. Select X to use the SSID's client monitor policy.
  8. Select Save Troubleshooting.
  9. To update the device immediately, select Update.
  10. Select the type of update, and then select Save as Defaults to save this option as the default action.
  11. To update the device immediately, select Perform Update.