Devices

Network Status Indicators

Status indicators at the top of the devices window give you an at-a-glance view of your network conditions. The indicators that are displayed differ depending on the version of ExtremeCloud IQ you are using.

Status data automatically updates when you first display the Devices window. Hover over or select a non-zero value in an indicator to see more information. Select to refresh the status indicator and device data in this window. Select any number to see more information.

The status indicators display the following information:

• Connection Status: The number of devices currently connected and active, or inactive.
• Total Apps: The number of unique network applications that have been active on your network, the application that used the most bandwidth, and the user who consumed the most bandwidth.
• Clients: The number of authenticated and connected clients, such as smartphones, PCs, and tablets.
• Users: The number of authenticated users.
• Alarms: The number of alarms. Alarms are displayed for the past 24 hours and categorized as minor (yellow), major (orange), and critical (red).
• Security: The number of rogue APs and rogue clients detected in your network over the past hour.

Devices List

View and configure your ExtremeCloud IQ Connect or ExtremeCloud IQ managed devices from any of the four main views described in "Device List Views". The view selector is to the right of the icon.

To customize the columns that are displayed in the devices list, use the column picker. You can scroll the list horizontally if the columns do not all fit the width of your window. Select and drag the right edge of any column left or right to change the column width. Sort selected table columns in by selecting the column headings. Your customized display is maintained when you go to another window, log out and then log in again.

Note

Switch Stack Display: Switch stacks appear in the devices list by the hostname of the primary, or master, switch. To see the details about a stack, select next to the switch hostname. The display expands to show each member of the stack.

Device List Views

The device list window has multiple view options. Select Default View above the table to see a drop-down view list from which to choose the default view, wireless view, LAN view, or WAN view. For all of the views, you can arrange table columns and customize the table contents using the column picker, although the available columns vary depending on the view. The following views are available:

Regardless of which view you select, the following rules apply to the table displays:

• The default and wireless views share the same column identifier and column arrangement. The WAN and LAN views use unique column pickers selection.

• Each view provides a column picker to customize the display with the default, and the wireless view shares the same column picker selection and same column arrangement. The WAN and LAN views use unique column pickers.

• Column identifiers and position are selectable to be customized. The default view and the wireless view share the same column arrangement, while the WAN and LAN views use unique column arrangements.

• The column picker selections and manual column arrangements are persistent. If you leave a view and return later, these settings remain as they were when you first configured them.

Default View

By default, the devices list contains the following columns. Many of these columns are sortable. You can customize the list using the column picker (). See "Optional Devices List Columns" .

CONNECTION TYPE: This displays connection type as WIRED or WIRELESS.

HOST NAME: The host name of the device. Select the host name to display an overview of information about this device.

CONNECTION STATUS: Shows the connection status of the device, indicated by the icon colors. Hover over an icon to see the name of the icon and what it identifies.

CONNECTION STATUS: This shows the connection status of the device as CONNECTED or DISCONNECTED.

Note

For switches, indicates that the switch uses device-level configuration settings instead of the device template configuration. Select this icon to revert to the device template configuration.

POLICY: The network policy assigned to this device. If you have not assigned a network policy, you can do so now. Select the check box next to the device, and then select ACTIONS > Assign Network Policy.

UPTIME: The amount of time since the last device reboot and re-connect.

MGT IP ADDRESS: The IPv4 address of the device.

CLIENTS: The number of clients connected to this device.

MAC: The MAC address of the device. Select a MAC address link to see a detailed device view, as described in .

LOCATION: Where you assign the device to a floor plan. To assign or change the device location, select the device, select the Actions/Assign Location link, or select the link in the location column you want to edit. In the dialog box, highlight the device and move it to its location. When complete, select Assign.

SERIAL #: The serial number of the device.

MODEL: The hardware model of the device. The hardware model and serial number appear on a label on the underside of the chassis.

OS VERSION: The ExtremeCloud IQ version that is currently running on the device.

IQ AGENT: For switches, IQ Agent allows communication to and from ExtremeCloud IQ.

STACK STATUS: For switch stacks, the switch role in the stack (primary, member, or standby).

UPDATED: The date of the last device update.

Note

If an update was not successful, ExtremeCloud IQ displays a " Device Update Failed" error message. Error messages include configuration and firmware update issues, certificate and signature update issues, reboot timeouts, and specific error messages when configuring devices using Automatic Provisioning. Hover over the error message to see details. To view error message descriptions listed by device and timestamp, select the error message link.

WIFI0 POWER: The power level of the WiFi0 radio.

WIFI0 CHANNEL: The channel currently used by the WiFi0 radio. Refer to the data sheet for your device and your SDR (software-defined radio) configuration to determine the band on which the WiFi0 radio is operating.

WIFI1 POWER: The power level of the WiFi1 radio.

MGT VLAN: The management VLAN for this device.

Optional Devices List Columns

Use the column picker to customize the Device list to display multiple optional columns. To clear custom column settings, select Clear Filter at the top of the column picker.

Add Devices

Add Real Devices with Quick Onboarding

Select + > Quick Add Devices and perform the following steps:

1. For Device Type, select Real.
2. For Device Make, select Extreme to add Extreme Networks devices or Other to add non-Extreme Networks devices such as Dell switches.
3. For Entry Type, select Manual and manually enter Extreme Networks device serial numbers or Dell service tags in the field to the right, or select CSV and import a .CSV file with a list of device serial numbers or service tags.
4. To assign the devices to an existing network policy, choose one from the Add Policy drop-down list (optional).
5. Select ADD DEVICES.

• With ExtremeCloud IQ 20.12.10.1 release, any attempt to add a device previously onboarded on either ExtremeCloud IQ or Extreme Management Center, you will be alerted to take remedial action. If the target device management service is different than current onboarded, the device should be deleted and re-onboarded on the correct target service.

Add Real Devices with Advanced Onboarding

To add Extreme Networks or Dell EMC devices, select + > Advanced Onboarding and follow these steps:

1. For Device Type, select Real.

2. Enter the serial numbers or device service tags (Dell devices only) manually in the first field, separated by commas, or:

3. Import a CSV (comma-separated-values) file by either dragging a file into the second field, or browse for a file by selecting Choose. For more information about CSV file formats, see "CSV File Format".

4. Assign a network policy. You can select an existing network policy from the drop-down list or create a new network policy. This step is optional. For detailed instructions about how to configure network policies, see Network Policy Settings. Select Next, and then select Finish.

CSV File Format

Your .csv file must have at least one field that contains the serial numbers or service tags. You can add a second field to contain the model number of the devices. Refer to the following to format the .csv file:

Note

If possible, avoid using spread sheet applications such as Excel to create or modify a .csv file. Excel formats serial numbers incorrectly when they contain preceding zeros. Many applications interpret the serial number as a numeric value, which can cause the preceding zeros to be lost and the value to be represented in scientific notation, requiring you to use special functions or convert the cell content type. Instead, use a text editor that does not format the contents.

Add Simulated Devices with Advanced Onboarding

To add a simulated device, select + > Advanced Onboarding and follow these steps:

1. For Device type, select Simulated.
2. Select a device model from the drop-down list, and select Add Device Model. To add more devices, repeat this step.
3. Select NEXT. The process takes you through several optional steps shown on the right side of the panel. These steps include assigning a location, a branch ID, creating a network policy, and configuring an internal and a guest SSID. You can skip each of these steps until the review summary.
4. When completed, select Finish.

Device List Features

There are several features on the device list to help you understand how your devices are functioning. See these features described below:

Download device data: Select the download icon next to the + icon to download data about devices in .csv format for reports or historical records.

Search for devices: Enter all or part of a device name, MAC address, or serial number in the search field above the devices list to see a display of all matches.

Edit devices: To edit the settings for a device, select the check box for a device and select , or select the hostname of the device.

Delete Devices: Select the check box for a device or multiple devices using one of the methods described above, then select , and then confirm the deletion.

Selecting devices: You can select devices for edit by selecting their hostname or selecting their check boxes. There are three ways to select device check boxes. The number of devices you select appears in the Showing <devices selected> of <total filtered devices> Selected display at the top-right of the devices list.

• Select each device check box individually.
• Select all the devices on the current window by selecting the header row check box at the device list upper-left (bulk select). You can then clear the check boxes of devices on the window that you do not want to delete.
• When you have multiple windows of devices, you can select all the device check boxes in all windows by selecting All Pages in the upper-right of the devices window. To clear all the device check boxes, select None. Once you select all devices on all windows, you cannot clear individual device check boxes.

Select the check box for a device, select , and make the necessary changes.

To select multiple devices simultaneously, select the check boxes for all of the devices you want to edit, select , and make the required changes to the shared parameters. Remember to save your edits.

View Configuration Audit Matches and Mismatches: Select or for more details. In the Configuration View dialog box, you can see the following information in the Audit, Delta, and Complete tabs:

Utilities

The Utilities button provides device monitoring and troubleshooting tools. Select the check box for a device, select UTILITIES, and then select an option from the drop-down list. Because not all options are available for all devices, the drop-down list contents will vary depending on the type of device you select. See the descriptions of the tools and options in the following sections.

Note

Not all utilities are available for all device types.

Diagnostics: (Applies to switches only.) To perform basic network connectivity diagnostics, use the ping tool, and view the CLI output show commands to check several functions' status and diagnose problems.

Note

ExtremeCloud IQ Connect does not support access to CLI commands. To perform diagnostics on APs via CLI commands , upgrade your service to ExtremeCloud IQ Pilot

Select the check box for a switch, select UTILITIES  and then choose one of the following from the drop-down list:

Get Tech Data: (Applies to switches only.) This element displays the output from the show tech-support response. Select the check box for a switch for which you want to retrieve technical information and select Get Tech Data. Once ExtremeCloud IQ retrieves the data, you can save the .tar.gz file to a local directory. To view the logs in a text editor, you must first expand the .tar.gz file with a file compression and decompression program.

Restart PSE: (Applies to switches only.) You can restart the PSE (power sourcing equipment) function on Extreme Networks PoE (Power over Ethernet) switches. A warning statement appears after you select Restart PSE. When you select Yes, the switch briefly stops supplying PoE on all PoE-enabled ports, and then re-applies PoE. All devices receiving PoE from the switch are power cycled.

Reset Device to Default: You can reset one or more selected devices to their default configuration. A warning statement appears after you select Reset Devices to Default. When you select Yes, the operation removes all existing settings (except bootstrap settings) and reboots the selected devices.

Manage Device License: Two sub-functions are available to activate or revoke a device license. This operation includes both Premier and MACsec class licenses.

Privilege Mode: (Applies to switches only.) From the privileged EXEC mode, you can switch to the Global Configuration and VLAN modes. You can enable password-protected access to the privileged EXEC mode and set a password.

Spectrum Intelligence: (Applies to APs only). Spectrum intelligence provides a live view of the RF (radio frequency) environment to help you plan for future WLAN deployment or troubleshoot WLAN issues such as high retransmission rates caused by device interference or slow connections due to overuse. There are two main spectrum intelligence functions: providing a graphical rendering of the RF environment in an FFT (fast Fourier transform) trace and swept spectrogram and identifying interfering devices such as cordless phones and microwave ovens. The number of devices that can perform a spectral scan concurrently varies depending on which ExtremeCloud IQ platform you use. IQ Virtual Appliance limits the number of concurrent scans to two (that is, only two APs can perform spectrum analysis functions simultaneously). The physical appliance allows for ten concurrent scans, while ExtremeCloud IQ permits up to 20 concurrent scans.

Note

To use the spectrum intelligence feature, you must have at least one SSID configured on your WLAN on at least one AP running ExtremeCloud IQ 11.28 and IQ Engine 8.0 or later.

To start spectrum intelligence scanning, perform these steps:

1. Select the check box for up to five supported APs, then select UTILITIES.
2. From the UTILITIES drop-down list, select Spectrum Intelligence. A message warns you that performing this function can affect performance. To continue, select Yes to see the analysis panel, containing a status bar, a graphical analysis feedback section and the interference report. For more details, see Spectrum Intelligence.

While an AP is performing spectrum Intelligence analysis, appears next to the device name in the devices list. Select this icon to see details. When you stop the scan, this icon disappears.

Note

During the brief intervals of sampling, no data transfer occurs. However, if the AP is very busy processing wireless traffic (that is, it has a high duty cycle), sampling and analysis can subtly impact the performance. Any analysis that monitors multiple channels must accommodate the added time needed for the scanning interface to switch channels.

Status: (Applies to APs only.) The Status utility displays the following:

Actions

Actions allow you to reboot, assign a country code, update a bootstrap configuration, and issue CLI commands to devices through ExtremeCloud IQ. Select the check boxes for the devices you want to act and then select ACTIONS.

Note

Not all actions are available for all device types.

Assign Network Policy: Assign an existing network policy to the device or devices.

Assign to Organization: (Hierarchical ExtremeCloud IQ only.) Assign the selected devices to an existing Hierarchical ExtremeCloud IQ organization. See Hierarchical ExtremeCloud IQ Organizations for more information.

Assign Branch ID: Add a branch ID or select a branch ID from the drop-down list and select Save. When onboarding multiple routers to support VRRP, the associated remote routers must have the same Branch ID.

Assign Location: Assign a location from your network maps to the device.

Reboot: Reboot devices after uploading a configuration. Rebooting momentarily disconnects any associated clients from the SSID, which could be disruptive.

Assign Country Code: Select a country code for a managed device from the drop-down list. The country code determines which radio channels and power limitations devices will support to comply with the wireless regulations for the country in which they will operate. For devices intended for use in the United States, the region code is preset as "FCC" and the country code is preset as "United States". Select Save, to reboot the selected devices.

Add to Cloud Config Group: Add the selected devices to a Cloud Config Group (CCG). In the Add to Cloud Config Group panel, select a CCG to assign to the selected devices, and then select Continue. See Cloud Config Groups.

Reset IDM Client Certificate: Reset the certificate used by the IDM clients.

Advanced: This option offers three functions: CLI Access, Bootstrap Configuration, and Update Netdump Settings. Select the check boxes for the devices you want to update, and select one of these options from the Advanced menu:

Change Management Status: Select Manage Devices to manage the selected devices, or select Unmanage Devices.

Clear Audit Mismatch: There may occasionally be a mismatch between the ExtremeCloud IQ configuration database and the device configuration database. If this occurs, select Clear Audit Mismatch.

Update Devices

When updating devices, You can perform a full or delta configuration update, or update to the latest version of IQ Engine (APs only). You can also choose when devices reboot after an update is complete so that rebooting occurs during a period when the brief interval during which connectivity is lost causes the least disruption to network users.

Note

When updated, ExtremeCloud IQ Connect or ExtremeCloud IQ Pilot displays the progress of the update in the Updated On column of the Device list.

Select the check box for the device or devices you want to update, and then select UPDATE DEVICES. Make the following selections and then select Perform Update. To save your update preferences as the default setting, select Save as Defaults.

Update Network Policy and Configuration: Select to update the network policy, configuration, and application signatures on your devices, and then choose either a Complete Configuration Update (a complete configuration update and reboot), or Delta Configuration Update(an update of the changes since the last configuration update. Devices do not automatically reboot after a delta configuration update.)

Upgrade IQ Engine: Use this option to upgrade the IQ Engine image on selected devices. Choose from the following options:

Note

The following option is only available when you select a single device or when you select multiple devices that are all the same device model.

Upgrade to the specific IQ Engine version: This option allows you to upgrade the IQ Engine version on a single device or for multiple devices. Choose an image file from a drop-down menu of IQ Engine releases for the selected device (or devices)and multiple devices of the same model. Use this option to downgrade a device (or multiple devices) by selecting an older version of IQ Engine than what is currently running on the device. To add a local IQ Engine image from your PC to the drop-down list, select Add/Remove, and then Choose in the dialog box. Image file names can contain up to 64 characters without spaces, and must have an extension of ".img" or ".img.S". Use Add/Remove to remove an image file that you uploaded locally, select the image file, and then select .

Upgrade even if the versions are the same: Select this option to update a device to a patch release, or if you have several IQ Engine versions running on the same device model, such as the SR2124P, and you want to upgrade all of them to the same IQ Engine version.

Activation Time After Complete Configuration Uploads or IQ Engine Upgrades

Note

When you select Upload, the devices are rebooted automatically. Rebooting devices momentarily disconnects any associated clients from the SSID, which could be disruptive to your network.