Getting Help

If you require assistance, you can contact Extreme Networks using one of the following methods:

• Global Technical Assistance Center (GTAC) for Immediate Support
  • Phone: 1-800-872-8440 (toll-free in U.S. and Canada) or 1-603-952-5000. For the Extreme Networks support phone number in your country, visit: www.extremenetworks.com/support/contact
  • Email: support@extremenetworks.com. To expedite your message, enter the product name or model number in the subject line.
• GTAC Knowledge — Get on-demand and tested resolutions from the GTAC Knowledgebase, or create a help case if you need more guidance.
• The Hub — A forum for Extreme customers to connect with one another, get questions answered, share ideas and feedback, and get problems solved. This community is monitored by Extreme Networks employees, but is not intended to replace specific guidance from GTAC.
• Support Portal — Manage cases, downloads, service contracts, product licensing, and training and certifications.

Before contacting Extreme Networks for technical support, have the following information ready:

• Your Extreme Networks service contract number and/or serial numbers for all involved Extreme Network products
• A description of the failure
• A description of any action(s) already taken to resolve the problem
• A description of your network environment (such as layout, cable type, other relevant environmental information)
• Network load at the time of trouble (if known)
• The device history (for example, if you have returned the device before, or if this is a recurring problem)
• Any related Return Material Authorization (RMA) numbers