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AP550 Hardware User Guide
Read about and view specifications and compliance information for the AP550 in this topic. Install the AP550 using this topic.
The Extreme NetworksAP550 features 802,11ac Wave 2 dual 5 GHz radio, and 4x4:4/3 MU-MIMO . Built-in BLE provides proximity, indoor location tracking, and other location-based mobile engagement services. The AP550 has the power to support enterprise-grade features, including built-in application visibility and control, RADIUS authentication, DHCP, captive web portals, location services and spectrum analysis. The AP550 supports standards-based TxBF (transmit beam-forming). The AP550 supports Bluetooth and BLE (Bluetooth Low Energy, which is Bluetooth 4.0). Although both technologies use the 2.4 GHz frequency, BLE has a lower power requirement for moving smaller amounts of data, while Bluetooth can support larger data loads.
For more information about Extreme Networks APs in general, see Introduction to Extreme APs.
For information about connecting your AP to the network, best-practices, and troubleshooting, see Onboarding New Devices Troubleshooting Tips.
For regulatory compliance information, see "Regulatory Compliance Statements".
If your access point is configured for the World Regulatory Domain, it is important to set the country code to the country in which the AP will be deployed to meet regulatory requirements and for optimal wireless operation. To do this, follow these steps:
Note
The country code selection is for World models only and is not available to FCC, CAN, and other country-specific models. Per FCC regulations, all Wi-Fi products marketed in the United States must be set to U.S. channels only.For Devices Running HiveManager
For Devices Running HiveManager Classic
Safety Guidelines
The information in this section applies to AP550 devices. The following safety icons identify the type of precaution:
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This icon indicates a general caution. Failure to comply with a caution notification can result in damage to equipment. |
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This icon indicates an electrical caution. Failure to comply with an electrical notification can result in serious injury or death, and extensive damage to equipment. |
The following table lists the safety precautions you should follow when installing your AP550. | |
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Extreme Networks devices must be installed by a professional installer who is certified to install these types of devices and to ensure that they are properly grounded and meet applicable local and national electrical codes. |
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These devices are intended for indoor use only. |
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Do not install the device in an environment where the operating ambient temperature might exceed the recommended ranges. |
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Electrical equipment generates heat. Ambient air temperature may not be adequate to cool equipment to acceptable operating temperatures without adequate circulation. Be sure that the room where you install your device has adequate air circulation. |
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Changes or modifications made to this device that are not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. |
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Electrostatic discharge (ESD) can damage equipment and impair electrical circuitry. ESD damage occurs when electronic components are improperly handled and can result in complete or intermittent failures. Be sure to follow ESD-prevention procedures when handling electronic equipment and components. |
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Never assume that power is disconnected from a circuit; always check the circuit. |
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To meet radiation exposure requirements in all countries, these devices should be installed at a minimum distance of 9.84" (25 cm) from people and animals. See individual country warning for country-specific distances, if required. |
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All Ethernet and RS232 (console) ports and the cables attached to them are designed for intra-building connection to other equipment. Do not connect these ports directly to wiring that exits the building where this appliance is located |
The following sections describe how to install your Extreme NetworksAP550 devices, connect them to the network, and start managing them in ExtremeCloud IQ.
Shipping Carton Contents
The AP550 access point shipping carton contains the following items:
Mount the AP550
You can mount the AP550 on a flat surface, a wall, or to the tracks of a dropped ceiling grid. The following sections describe these installation methods.
Wall or Non-dropped Ceiling Mount
Attach the AP550 to any vertical or horizontal surface that will supports its weight (2.2 lb (1 kg)), and to which you can install wall mount screws. Use the following procedure.
To remove the device from the bracket, use a small flat-blade screwdriver or similar tool to depress the mount clips on the bottom of the device and release it from the bracket, as shown in the illustration.
Dropped Ceiling Track Mount
You can mount the AP550 in either a square or diagonal position on a standard 15/16"-wide track (2.38 cm) in a dropped ceiling. A diagonal mount requires the diagonal mount bracket that ships with the device. This section describes how to do both installations.
Square Dropped Ceiling Track Mount
Slip the mount tabs over the edges of the ceiling track as shown in the illustration, then rotate the device slightly until the mount clips click into place over the track edges.
Note
You can also mount these devices to non-standard or recessed dropped ceiling tracks using brackets designed for 9/16" (1.34 cm) tracks. These brackets can be ordered from Extreme (AH- ACC-BKT-80211AC-KIT).Diagonal Dropped Ceiling Track Mount
Follow these steps and the illustration to mount an AP550 in the diagonal position on a standard dropped ceiling track.
Secure the AP550
You can secure the AP using a Kensington ® lock in the lock slot on the side of the device, or you can order a security bracket kit (AH-ACC-SEC-KIT-80211AC) to secure it to a ceiling track or to a wall, as shown in the illustration below. For more information, contact your Extreme Networks sales representative.
Connect the AP550
Follow these steps to connect your AP550 to power and to the network.
You can see the hardware components of the AP550 in the illustration below and read about them in the sections that follow.
Status Light
The status light conveys operational states for system power, firmware updates, Ethernet and wireless interface activity, and major alarms. The AP550 has a status light on the top corner and down one side of the chassis. The colors of this light bar indicate the following states of activity:
Dark: There is no power or the status indicator is disabled.
Amber (flashing): This is an alert that indicates that the device is performing a firmware upgrade. Do not power off the device during this process.
Amber (steady): This is an alert that indicates that the CAPWAP connection has not been successfully established, or the device is booting or shutting down.
White: The device is powered on, a successful CAPWAP connection has been made, and the firmware is operating normally. During normal operation, the LED produces a slow blink of four seconds of light followed by one minute of darkness. To extend the life of the status LED, turn it off completely for normal use, and turn it on when needed for troubleshooting.
To turn the LED off and on using the CLI, enter:
system led [ on | off ]
Console Port
The Console port is located on the bottom of the device. Use this port to make a serial connection between your management system and the AP. The management station from which you connect to the device must have a VT100 emulation program, such as Tera Term Pro © (a free terminal emulator) or Hilgraeve HyperTerminal ® (provided with Windows ® operating systems from XP forward). The serial connection settings are: 9600 bits per second, 8 data bits, no parity, 1 stop bit, no flow control.
The pin-to-signal mapping for the Console port is shown in Extreme Device Pin Assignments.
Ethernet Ports
The AP550 has two RJ45 10/100/1000Base-T/TX Ethernet ports (ETH0 and ETH1) that automatically negotiate half- and full-duplex connections with the connecting device. The ports are autosensing and adjust to straight-through and crossover standard Cat3, Cat5, Cat5e, or Cat6 Ethernet cables automatically. The APs receive power through an Ethernet connection to the ETH0 port from PSE (power sourcing equipment)that is compatible with the 802.3at and 802.3af standards.
PSE can be embedded in a switch or router, or it can come from purpose-built devices that inject power into the Ethernet line en route to the AP. Because the PoE ports have autosensing capabilities, the wiring termination in the Ethernet cable can be either straight-through or crossover.
You can purchase your own PoE injector or purchase the following 30 W PoE injectors as optional accessories from Extreme Networks (not available in Brazil):
Power Connector
You can provide AC power to the AP by connecting an AC power adapter to the DC power connector and a standard AC power source. Because the AP does not have an on/off switch, it automatically powers on when you connect it to a power source. AC power adapters must be ordered separately. For more information, contact your Extreme Networks sales representative.
Reset Button
Use the Reset button to reset the device or restore the factory default settings. Insert a paper clip or similar tool into the Reset pinhole and press the button. To reboot the device, press the button for 5 seconds. To return the configuration to the factory default settings, press it for at least 10 seconds. After releasing the button, the indicator light goes dark, and then glows steady amber while the firmware loads and the system performs a self-test. After the software finishes loading and the AP has connected to ExtremeCloud IQ, the status indicator glows steady white.
To disable the reset button from resetting the configuration, enter this command:
no reset-button reset-config-enable
When this command is enabled, pressing the button for 5 seconds will still reboot the AP, but pressing it for more than 10 seconds will not reset its configuration.
USB Port
The AP550 has a USB port that you can use to connect USB-based beacons (iBeacon, for example) and IoT (Internet of Things) devices. To access the port, remove the screw that secures the protective cover. For extra protection, keep the cover in place when the port is not in use.
Antennas
The AP550 has thirteen antennas:
Locking Slot
When mounting the AP on a ceiling track or flat surface, you can secure it to the track using a Kensington ® lock in the lock slot or using a security bracket (shipped separately). See "Secure the AP550".
The following specifications describe the physical features and hardware components, PoE electrical requirements, and the temperature and humidity ranges in which the AP550 can operate.
Device Specifications
Antenna Gain
Power Specifications
Environmental Specifications
The regulatory compliance statements in this section apply to Extreme NetworksAP245X devices.
Japan Indoor Use
Note
For Japan, the AP550 is restricted for indoor use in the 5150-5350 MHz band only.この装置は、クラスA情報技術装置です。この装置を家庭環境で使用すると電波妨害を引き起こすことがあります。この場合には使用者が適切な対策を講ずるよう要求されることがあります。 VCCI-A
Compliance Statement - Europe
EU Declaration of Conformity
View this information online at www.aerohive.com/support/regulatory-compliance
Extreme Networks, Inc. declares that this device complies with the essential requirements of the Radio Eqiupment Directive 2014/53/EC.
This product supports the following radio frequencies and power levels in the EU version:
Bulgarian [български]: Този продукт поддържа следните радиочестоти и нива на мощност във версията на ЕС:
Croatian [hrvatski]: Ovaj proizvod podržava sljedeće radijske frekvencije i razinu snage u verziji EU:
Česky [Czech]: [Tento produkt podporuje následující rádiové frekvence a úrovně výkonu ve verzi EU:
Danish [Dansk]: Dette produkt understøtter følgende radiofrekvenser og strømniveauer i EU-versionen:
Dutch [Nederland]: Dit product ondersteunt de volgende radiofrequenties en vermogensniveaus in de EU-versie:
English: This product supports the following radio frequencies and power levels in the EU version:
Estonian [Eesti]: See toode toetab järgmisi raadiosagedusi ja võimsuse taseme ELis versioon:
Finnish [Suomi]: Tämä tuote tukee seuraavia radiotaajuuksia ja tehoja EU-versiossa:
French [Français]: Ce produit prend en charge les fréquences radio et les niveaux de puissance suivants dans la version EU:
German [Deutsch]: Dieses Produkt unterstützt die folgenden Funkfrequenzen und Leistungsstufen in der EU-Version:
Greek [Ελληνική] Αυτό το προϊόν υποστηρίζει τις ακόλουθες ραδιοσυχνότητες και επίπεδα ισχύος στην έκδοση της ΕΕ:
Hungarian [Magyar]: Ez a termék a következő rádiófrekvenciákat és teljesítményszinteket támogatja az EU verziójában :
Italian [Italiano]: Questo prodotto supporta le seguenti frequenze radio e livelli di potenza nella versione UE:
Latvian [Latviski]: Šis produkts atbalsta šādus radio frekvences un jaudas līmeni ES versiju:
Lithuanian [Lietuvių]: Šis produktas palaiko šiuos radijo dažnius ir galios lygį ES versija:
Maltese [Malti]: Dan il-prodott jappoġġja l-frekwenzi tar-radju li ġejjin u l-livelli ta 'enerġija fil-verżjoni UE:
Pollish [Polski]: Ten produkt obsługuje następujące częstotliwości radiowe i poziomy mocy w wersji unijnej:
Portuguese [Português]: Este produto suporta as seguintes frequências de rádio e níveis de potência na versão UE:
Romanian [Romania]: This product supports the following radio frequencies and power levels in the EU version
Slovak [Slovensky]:Tento produkt podporuje nasledujúce rádiové frekvencie a úrovne napájania vo verzii EÚ:
Slovenian [Slovenija]: Ta izdelek podpira te radijske frekvence in ravni moči v različici EU:
Spanish [Español]: Este producto admite las siguientes frecuencias de radio y niveles de potencia en la versión de la UE:
Swedish [Sverige]: Denna produkt stöder följande radiofrekvenser och effektnivåer i EU-versionen:
UK: This product supports the following radio frequencies and power levels in the EU version:
To meet radiation exposure requirements, these devices should be installed at a minimum distance of 11" (28 cm) from people or animals.
Restrictions: 5150-5250 MHz for indoor use only.
Bulgarian [български]: За да отговарят на изискванията за излагане на радиация, тези устройства трябва да бъдат инсталирани на минимално разстояние от 28 см от хората или животните.
Ограничения: 5150-5250 MHz само за вътрешна употреба.
Croatian [hrvatski]: Da bi zadovoljili zahtjeve izloženosti zračenju, ti uređaji trebaju biti instalirani na minimalnoj udaljenosti od 28 cm od ljudi ili životinja.
Ograničenja: 5150-5250 MHz samo za unutarnju uporabu.
Czech [Česky]: Aby byly splněny požadavky na ozáření, měly by být tato zařízení instalována v minimální vzdálenosti 28 cm od lidí nebo zvířat.
Omezení: 5150-5250 MHz pouze pro vnitřní použití.
Danish [Dansk]: For at opfylde kravene til strålingseksponering skal disse enheder installeres i mindst 11" (28 cm) afstand fra mennesker eller dyr.
Restriktioner: 5150-5250 MHz kun til indendørs brug.
Dutch [Nederland]: Om aan stralingsblootstelling te voldoen, dienen deze apparaten op een minimumafstand van 11" (28 cm) van mensen of dieren te worden geïnstalleerd.
Beperkingen: 5150-5250 MHz alleen voor gebruik binnenshuis.
English: To meet radiation exposure requirements, these devices should be installed at a minimum distance of 11" (28 cm) from people or animals.
Restrictions: 5150-5250 MHz for indoor use only.
Estonian [Eesti]: Et rahuldada kiirituse nõuetele, need seadmed tuleb paigaldada minimaalselt 11" (28 cm) inimestelt või loomadelt.
Piirangud: 5150-5250 MHz sisetingimustele.
Finnish [Suomi]: Säteilytysvaatimusten täyttämiseksi nämä laitteet on asennettava vähintään 11" (28 cm) etäisyydelle ihmisistä tai eläimistä.
Rajoitukset: 5150-5250 MHz vain sisäkäyttöön.
French [Français]: Pour répondre aux exigences d'exposition aux rayonnements, ces appareils devraient être installés à une distance minimale de 11" (28 cm) des personnes ou des animaux.
Restrictions: 5150-5250 MHz pour usage intérieur seulement.
German [Deutsch]: Um die Anforderungen an die Strahlenbelastung zu erfüllen, sollten diese Geräte in einem Abstand von 11" (28 cm) von Personen oder Tieren installiert werden.
Einschränkungen: 5150-5250 MHz nur für den Innenbereich.
Greek [Ελληνική]: Για την κάλυψη των απαιτήσεων έκθεσης σε ακτινοβολία, οι συσκευές αυτές πρέπει να τοποθετούνται σε απόσταση τουλάχιστον 28 cm από ανθρώπους ή ζώα.
Περιορισμοί: 5150-5250 MHz μόνο για εσωτερική χρήση.
Hungarian [Magyar]: A sugárterhelési követelmények teljesítése érdekében ezeket az eszközöket legalább 11" (28 cm) távolságra kell felszerelni az emberek vagy az állatoktól.
Korlátozások: 5150-5250 MHz csak beltéri használatra.
Italian [Italiano]: Per soddisfare i requisiti di esposizione alle radiazioni, questi dispositivi devono essere installati ad una distanza minima di 28 cm da persone o animali.
Restrizioni: 5150-5250 MHz solo per uso interno.
Latvian [Latviski]: Lai apmierinātu starojuma iedarbības prasībām, šīs ierīces ir uzstādītas pie minimālo attālumu 11" (28 cm) no cilvēkiem vai dzīvniekiem.
Ierobežojumi: 5150-5250 MHz izmantot tikai telpās.
Lithuanian [Lietuvių]: Siekiant patenkinti SPINDULIAVIMĄ reikalavimus, šie įtaisai turi būti įrengiami ne arčiau kaip 11" (28 cm) nuo žmonių ar gyvūnų.
Apribojimai: 5150-5250 MHz naudoti tik patalpose.
Maltese [Malti]: Biex jilħqu l-ħtiġiet ta 'espożizzjoni tar-radjazzjoni, dawn il-mezzi għandhom jiġu installati f'distanza minima ta' 11" (28 ċm) minn nies jew annimali.
Restrizzjonijiet: MHz 5150-5250 għall-użu fuq ġewwa biss.
Polish [Polski]: Aby spełnić wymagania dotyczące narażenia na promieniowanie, urządzenia te powinny być instalowane w odległości minimum 11" (28 cm) od ludzi lub zwierząt.
Ograniczenia: 5150-5250 MHz tylko do użytku wewnętrznego.
Portuguese [Português]: Para atender aos requisitos de exposição à radiação, esses dispositivos devem ser instalados a uma distância mínima de 28 cm (11") de pessoas ou animais.
Restrições: 5150-5250 MHz para uso interno apenas.
Romanian [Romania]: Pentru a îndeplini cerințele de expunere la radiații, aceste dispozitive ar trebui instalate la o distanță minimă de 28 cm de la oameni sau animale.
Restricții: 5150-5250 MHz numai pentru uz intern.
Slovak [Slovensky]: Ak chcete splniť požiadavky na vystavenie žiareniu, mali by byť tieto zariadenia inštalované v minimálnej vzdialenosti od ľudí alebo zvierat od minimálnej vzdialenosti 28 cm.
Obmedzenia: 5150-5250 MHz iba pre vnútorné použitie.
Slovenian [Slovenija]: Da bi zadovoljili zahteve izpostavljenosti sevanja, morajo biti te naprave nameščene na razdalji najmanj 11" (28 cm) iz ljudi ali živali.
Omejitve: 5150-5250 MHz samo za uporabo v zaprtih prostorih.
Spanish [Español]: Para cumplir con los requisitos de exposición a la radiación, estos dispositivos deben instalarse a una distancia mínima de 11" (28 cm) de personas o animales.
Restricciones: 5150-5250 MHz sólo para uso en interiores.
Swedish [Sverige]: För att uppfylla kraven på strålningsexponering bör dessa enheter installeras på minst 11" (28 cm) från människor eller djur.
Restriktioner: 5150-5250 MHz endast för inomhusbruk.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:
FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
IMPORTANT NOTE:
Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 8" (20 cm) between the radiator and people or animals.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
Country Code selection feature to be disabled for products marketed to the US/CANADA.
Este equipamento não tem direito à proteção contra inteferência prejudicial e não pode causar interferência em sistemas devidamente autorizados.
La operación de este equipo está sujeta a las siguientes dos condiciones
(1) es posible que este equipo o dispositivo no cause interferencia perjudicial y
(2) este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que pueda causar su operación no deseada.
The operation of this equipment is subject to the following two conditions:
(1) it is possible that this equipment or device does not cause disruptive interference and
(2) this equipment or device must accept any interference, including interference that may cause undesired operation).
This device complies with Industry Canada license-exempt RSS standards. Operation is subject to the following two conditions:
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes :
Caution:
(i) the device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems;
Avertissement:
(i) les dispositifs fonctionnant dans la bande 5150-5250 MHz sont réservés uniquement pour une utilisation à l’intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux;
Dynamic Frequency Selection (DFS):
Dynamic Frequency Selection (DFS) for devices operating in the bands 5250- 5350 MHz, 5470-5600 MHz and 5650-5725 MHz.
Sélection dynamique de fréquences (DFS):
Sélection dynamique de fréquences (DFS) pour les dispositifs fonctionnant dans les bandes 5250-5350 MHz, 5470-5600 MHz et 5650-5725 MHz.
Radiation Exposure Statement:
This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20 cm between the radiator and people or animals.
Déclaration d'exposition aux radiations:
Cet équipement est conforme aux limites d'exposition aux rayonnements IC établies pour un environnement non contrôlé. Cet équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre la source de rayonnement et des personnes ou des animaux.
Complies with IMDA standards.
Taiwan Compliance Information
Extreme AP550
第十二條→經型式認證合格之低功率射頻電機,非經許可,公司,商號或使用者均不得擅自變更頻率、加大功率或變更原設計之特性及功能。
第十四條→低功率射頻電機之使用不得影響飛航安全及干擾合法通信;經發現有干擾現象時,應立即停用,並改善至無干擾時方得繼續使用。
前項合法通信,指依電信法規定作業之無線電通信。 低功率射頻電機須忍受合法通信或工業、科學及醫療用電波輻射性電機設備之干擾。
在 5.25-5.35 秭赫頻帶內操作之無線資訊傳輸設備,限於室內使用。
無線資訊傳設備的製造廠商應確保頻率穩定性,如依製造廠商使用手冊上所述正常操作,發射的信號應維持於操作頻帶中。
Taiwan MPE Warning
電磁波曝露量MPE標準值(MPE) 1mW/cm2,送測產品實值為0.734 mW/cm2
Copyright © 2020 Extreme Networks. All rights reserved. Published March 2020.