Account Details

Personal Information

In the Personal Information section, you can see your name, administrative role, location, primary and alternate email addresses, phone number, and job title. Some of these fields could be empty if they were not submitted during the registration process; not all of them are required. In this window you can change your password, set the time zone, and change the language of the interface.

Change Your Password

To change your password:

1. Select Change Password.

1. In the Current Password field, enter your current password.
2. In the New Password field, enter a new password. When you select inside this field, you are reminded of the password requirements. To confirm accuracy, enter your new password again in the Confirm Password field.
3. Select Save.
4. When prompted to confirm the password change, select Yes.

Note

After changing the password, you can continue your current administrative session or navigate through the GUI and configure ExtremeCloud IQ. Once you log out of your current session, you will be required to enter your new password the next time you log in. To change your password at the log in prompt, select Forgot Password and follow the instructions.

Change the Time Zone

Choose a time zone from the Time Zone drop-down menu and then select Apply.

ExtremeCloud IQ saves your change and applies the selected time zone to all system event time stamps.

Change the User Interface Language

To change the language used by the user interface:

1. Choose a language from the Select Language drop-down list, and then select Apply.

1. Log back in to ExtremeCloud IQ to view the user interface in your chosen language.

Organization Information

In the Organization Information section, you can see the name, industry, and address of your organization (if all of these were included in your registration). Here you can change the industry, enable HIQ (Hierarchical ExtremeCloud IQ, and opt in or out of the Comparative Analytics program.

Industry

By default, ExtremeCloud IQ displays the industry that you entered during the registration process. To change it, selecta different industry from the drop-down list and then select Apply.

Note

The industry you identify here indicates the group to which your VHM submits data for Comparative Analytics. Use the toggle in this window to opt in (the default) or out of Comparative Analytics. For more information see the Insights Comparative Analytics View.

Enable Hierarchical ExtremeCloud IQ

HIQ allows Extreme Networks channel partners to provide fully managed enterprise-level wired and wireless services for multiple customers, from a single ExtremeCloud IQ instance. HHM can also be used for large corporate customers who need to manage the networks of different corporate entities separately; for example, different subsidiaries or regions.

HIQ is disabled by default. Enabling it does not require any special license or extra fees.

Note

Enabling HIQ is a permanent action and cannot be undone. It also deletes all backups of the VHM.

To enable Hierarchical HiveManager and make yourself the HIQ administrator, toggle Enable HHM from OFF to ON, and then select Enable when prompted to confirm the action.

ExtremeCloud IQ logs you off and displays the HIQ login page.

After you log back in, you will see the normal ExtremeCloud IQ interface with two changes:

• A Manage Organizations icon appears in the GUI menu bar next to the Search icon.
• A Viewing x of y organizations button appears in the upper right of the GUI just below the menu bar.All HHM and organization administrators can see the organization indicator box, but only the HHM administrator can see the icon.

For more information about HIQ, see the Hierarchical HiveManager Configuration Guide.

Opt in or out of Comparative Analytics

With comparative analytics you can compare characteristics of your deployment with those of other similar deployments.

• In this initial limited release, support of the new Extreme Networks Comparative Analytics feature is being made available to VHMs hosted in the Germany RDC (regional data center). It will soon be expanded to other RDCs.

To participate in the Extreme Networks Comparative Analytics program, you must first opt in, which is the default condition. You can confirm that you are participating if the Opt-out of Comparative Analytics toggle is NO. (To opt out, toggle it to YES.)

24 hours after opting in, your VHM begins submitting normalized data to its local ExtremeCloud IQ, which gathers such data from various VHMs to create a large set of network measurements. After that, you can compare elements of your network with measurements submitted by other VHMs. These comparisons give you can insight into how some aspects of your deployment are functioning with respect to others. For more information about Comparative Analytics, see the Insights Comparative Analytics View.