Device Insights


Show Device Info (Off/On; Default position: ON): When On, it shows device details such as:

  • device model
  • serial number
  • OS version
  • make
  • status
  • hostname
  • uptime
  • IP address
  • MAC address
  • NTP state
  • agent version
  • IMEI number
  • SSID connected to
  • battery status
  • map with location based on Google location services

Device View / Network View: When Device View is enabled (it is the default state), the information shown comes only from the mobile device. This is the default position.

When Network View is enabled, some information from ExtremeCloud IQ will also be available on the page. If the device is not connected to the Access Point on the same ExtremeCloud IQ account, you will see this error: “The device is not connected to wireless network configured on current account.”


Signal Strength: Displays the Received Signal Strength Indicator (RSSI) level of the device. You can read it as follows:
Table 1. Signal Strength
Graph Color Description
Blue RSSI data points received from the device
Purple* RSSI datapoint received from ExtremeCloud IQ regarding this device*
Green* Noise Floor data points received from ExtremeCloud IQ*
Red Vertical red lines indicate the Roaming event of the device and also includes information like the Access Point BSSID (Roam From → To) and the Channels (From → To)
*This will appear only if Network View is enabled.
Status and Events: This widget returns one of the following status messages.
Table 2. Status Messages
Status Message Color Code Description
Online green Device was in its normal operations state. Zebra device default state: Passive Voice analysis.
Offline red Device was not connected to cloud.
Active Voice Analysis blue There was an instruction from the cloud to put Zebra device into “active voice analysis” state.
Active Roaming Analysis purple There was an instruction from the cloud to put Zebra device into “active roaming analysis” state.
Web Response Analysis orange There was an instruction from the cloud to put device into “web analysis” state.
The analyses listed above can run for up to 8 hours, either once or scheduled for daily, weekly, monthly or yearly intervals.

You may see Event flags on top of the Status line; their severity corresponds with the following colors:

Only Error and Warning events are visible by default; select Info legend to see Info events. Each Event description includes the WLAN code, WLAN Event name, Reason, and Severity.

Select the Status line for a summary of all events during the analysis period. Additionally, you can select the Active Voice Analysis period (color-coded blue) for more information about the voice analysis: Average RSSI (dBm), Voice Latency (ms), Average Packet Loss (%), WiFi Link Quality, VoIP Link Quality.

Select Statistics to display detailed information for a period of time.

Roaming Report (per device): This widget is located in the Status and Events widget on the individual device page. The Roaming Report gives detailed information on the following device roaming data during a period of time.

  • Date
  • Time
  • From AP (BSSID)
  • To AP (BSSID)
  • From Channel
  • To Channel
  • From RSSI
  • To RSSI
  • Roaming Time (ms)
  • Roaming Status. If this status returns as Failed, the reason for the failure is described in the following line.

Web Response: This widget displays graphs of the results if Web Response analysis is scheduled for the device.

Usage and Client Trail: These widgets are available only if Network View is enabled; both return data from ExtremeCloud IQ Client360.