Capturing supportSave data

Capturing supportSave data is key to successful troubleshooting.

The copy support command not only runs diagnostic commands, but also gathers core dumps, trace files, and other relevant data. In the same action, the command also copies all this information to a remote host. Once on the remote host, your device provider can proceed to analyze the problem. Meanwhile, your device can be returned to production with minimal downtime.

To capture supportSave data, perform the following steps:

Log in to the device.
In privileged EXEC mode, enter the copy support command to capture the supportSave data.

Note
The copy support command has options to copy the supportSave files to a remote server using FTP or SCP, or you can save to a local USB device. You can use the command in a single command line, or in interactive mode.
If your run of the copy support command gets interrupted by a spontaneous reboot, enter the copy support command again, after the reboot.
Submit both runs to your device provider.

Example

The following example uses the single command line mode to copy the supportSave files to a remote host using FTP.

device# copy support ftp host 10.38.33.131 user admin directory /home/admin/support
Password: *****

The following example uses the interactive form of the command and FTP:

device# copy support-interactive
Server Name or IP Address: 10.38.33.131
Protocol (ftp, scp): ftp
User: admin
Password: *****
Directory:/home/admin/support