Help and Support

If you require assistance, contact Extreme Networks using one of the following methods:

Extreme Portal
Search the GTAC (Global Technical Assistance Center) knowledge base; manage support cases and service contracts; download software; and obtain product licensing, training, and certifications.
The Hub
A forum for Extreme Networks customers to connect with one another, answer questions, and share ideas and feedback. This community is monitored by Extreme Networks employees, but is not intended to replace specific guidance from GTAC.
For immediate support: (800) 998 2408 (toll-free in U.S. and Canada) or 1 (408) 579 2826. For the support phone number in your country, visit:

Before contacting Extreme Networks for technical support, have the following information ready:

Subscribe to Product Announcements

You can subscribe to email notifications for product and software release announcements, Field Notices, and Vulnerability Notices.

  1. Go to The Hub.
  2. In the list of categories, expand the Product Announcements list.
  3. Select a product for which you would like to receive notifications.
  4. Select Subscribe.
  5. To select additional products, return to the Product Announcements list and repeat steps 3 and 4.

You can modify your product selections or unsubscribe at any time.