Getting Help
If you require assistance,
contact Extreme Networks
using one of the following methods:
- GTAC (Global Technical Assistance Center) for Immediate Support
- GTAC Knowledge — Get on-demand and tested resolutions from the GTAC
Knowledgebase, or create a help case if you need more guidance.
- The Hub —
A forum for Extreme
customers to connect with one another, get questions answered, share ideas and feedback, and
get problems solved. This community is monitored by Extreme Networks employees, but is not
intended to replace specific guidance from GTAC.
- Support
Portal — Manage cases, downloads, service contracts, product licensing, and
training and certifications.
Before contacting Extreme Networks for technical support, have the
following information ready:
- Your Extreme Networks service contract number and/or
serial numbers for all involved Extreme Networks products
- A description of the
failure
- A description of any
action(s) already taken to resolve the problem
- A description of your
network environment (such as layout, cable type, other relevant environmental information)
- Network load at the time
of trouble (if known)
- The device history (for
example, if you have returned the device before, or if this is a recurring problem)
- Any related RMA (Return Material Authorization)
numbers