Proactive Notifications

To help you to proactively manage entitlements, ExtremeCloud IQ provides advanced notification of impending license violations. When an entitlement reaches each of the following thresholds, Administrators see a warning banner message and, optionally, receive email messages: 90, 60, 30, 7, 6, 5, 4, 3, 2, and 1 days prior to term expiration.

The banner displays the following message:

LICENSE EXPIRATION – At least one of your ExtremeCloud IQ subscriptions will expire within XX days. Check affected devices here.

Where XX is the number of days before the license term expires.

The banner appears only once for each user, after the day the entitlement reaches a threshold of 90, 60, or 30 days. The banner appears daily from the 7-day threshold.

The system can also send an email notification to each user, on the day the entitlement reaches a threshold of 90, 60, or 30 days. From the 7-day threshold, the system sends the email notifications daily. If multiple entitlements reach the same threshold, the system combines the notifications in one email. You can choose whether to opt-in to receiving the emails by navigating to Global Settings > Account Details. Subscription is not automatic.

The email notifications identify the type of licenses nearing term expiration, and include a CSV file attachment that lists affected devices. Each email provides additional information about the impending license violations, and next steps to renew and manage the licenses.