Getting Help
If you require assistance, contact using one of the
following methods:
- Extreme Portal
- Search the GTAC (Global Technical
Assistance Center) knowledge base; manage support cases and service contracts; download
software; and obtain product licensing, training, and certifications.
- The
Hub
- A forum for customers to connect with one another,
answer questions, and share ideas and feedback. This community is monitored by employees,
but is not intended to replace specific guidance from GTAC.
- Call GTAC
- For immediate support: (800) 998 2408 (toll-free in U.S. and Canada) or 1 (408) 579 2826.
Before contacting for technical
support, have the following information ready:
- Your service contract number, or serial
numbers for all involved products
- A description of the failure
- A description of any actions already taken
to resolve the problem
- A description of your network environment
(such as layout, cable type, other relevant environmental information)
- Network load at the time of trouble (if
known)
- The device history (for example, if you
have returned the device before, or if this is a recurring problem)
- Any related RMA
(Return Material Authorization) numbers
Subscribe to Service
Notifications
You can subscribe to email notifications for product and software release announcements,
Vulnerability Notices, and Service Notifications.
- Go to www.extremenetworks.com/support/service-notification-form.
- Complete the form (all fields are
required).
- Select the products for which you would
like to receive notifications.
Note
You can
modify your product selections or unsubscribe at any time.
- Select Submit.
