Getting Help

If you require assistance, contact using one of the following methods:

Extreme Portal
Search the GTAC (Global Technical Assistance Center) knowledge base; manage support cases and service contracts; download software; and obtain product licensing, training, and certifications.
The Hub
A forum for customers to connect with one another, answer questions, and share ideas and feedback. This community is monitored by employees, but is not intended to replace specific guidance from GTAC.
Call GTAC
For immediate support: (800) 998 2408 (toll-free in U.S. and Canada) or 1 (408) 579 2826.

Before contacting for technical support, have the following information ready:

Subscribe to Service Notifications

You can subscribe to email notifications for product and software release announcements, Vulnerability Notices, and Service Notifications.

  1. Go to www.extremenetworks.com/support/service-notification-form.
  2. Complete the form (all fields are required).
  3. Select the products for which you would like to receive notifications.
    Note

    Note

    You can modify your product selections or unsubscribe at any time.
  4. Select Submit.