User Access

Business Insights uses user types and permissions to determine what users can access:

User Types

Each user must be assigned as one of three user types. The user type determines the event access (which events a user can access) and scope of data (the data that is available for those events). The following table summarizes the three user types and the level of event access and data scope for each user type.

Table 1. User Types in Business Insights
User Type Description of User Access

User for a Customer (All venues)

On the User Management page, users with this user type get listed in the Customer column. The following access applies:

  • Event Access—Has access to all events that are associated to that customer, irrespective of which venue hosts the event and which team is playing. For a league, this user has access to all events at league venues including non-league events (for example, concerts).

  • Data Scope:—Has access to data for all venues and teams under that customer. For example, this user can use comparative charts to compare results for all teams in the league. With the required permissions, this user can see:

    • Within User Management, can see all users under the customer.

    • Within Locations, can see location mappings for all venues under the customer.

    • Locations data within charts and dashboards for all venues.

User for a Customer (Specific venue)

On the User Management page, users with this user type get listed in the Venue column. The following access applies:

  • Event Access—Has access to all customer events that are associated to that venue including both league events and non-league events such as concerts. If the venue houses two teams, this user can access events for both teams. The user does not have access to events that take place at other league venues, including events where the venue's home team is visiting another team's stadium.

  • Data Scope:—Has access to data from a specific venue only. This user cannot see data from other venues, unless the data is part of a customer-published figure (for example, league averages). If this user has the required permissions, they can see:

    • Within User Management, this user can see only users for that venue or users for that venue's team.

    • Within Locations, can see locations mappings for their own venue only.

    • Locations data within charts and dashboards for all events at the venue.

User for a Customer (Specific venue and team)

On the User Management page, users with this user type get listed in the Team column. The following access applies:

  • Event Access—Has access to all customer events for a specific team that take place at a specific venue. For a league, this user can access events only for the specified team that take place at the specified venue. The user cannot access:

    • Events for other teams that play at the same stadium.

    • Events where the specified team is visiting another team's stadium.

    • Non-league events such as concerts.

  • Data Scope—Has access to data that pertains to that team and venue only. This user cannot access data for other events at the venue (for example, if the venue houses two teams, the user can access data for their team only). With the required permissions, this user can see:

    • Within User Management, the user can see other users for that team only. This user cannot see users at the venue level, customer level, or users for other teams under the customer.

    • Within Locations, this user cannot see Locations mappings for their venue. However, they can see locations info for the venue within charts for team events.

The following image illustrates event data scope for different user levels. Each block represents the event data that is available for users at that level.

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Event Data Scope for Different User Levels

Permissions

Permissions govern which Business Insights menu items and action icons display regardless of the user type. A default user with no permissions can access the following pages:

To increase a user's access, you can assign any of the permissions in the following table. Each permission that you assign gets added to the default access to which the user is entitled. You can assign multiple permissions to a single user.

Table 2. Permissions in Business Insights
Permission Description
Administrator Provides user access to all menu items in the Business Insights navigation menu. This permission is required to be able to access the User Management page.
Add User Provides user access on the User Management page to add a user to Business Insights.
Delete User Provides user access on the User Management page to delete a user from Business Insights.
Update User Provides user access on the User Management page to update a user in Business Insights.
Change Password Provides user access on the User Management page to change a password for another user.
License Provides user access to the License page in Business Insights. This user can assign license capacity for all venues and teams to which their user type provides access.
Note

Note

When managing users, administrators cannot exceed the scope that their user type provides. For example, an administrator for a Specific Venue cannot manage users at the All Venues level. However, the Specific Venue administrator can manage users at the Specific Venue and Team level who are under the same venue as the administrator.
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