Help and Support

If you require assistance, contact using one of the following methods:

Extreme Portal

Search the GTAC (Global Technical Assistance Center) knowledge base; manage support cases and service contracts; download software; and obtain product licensing, training, and certifications.

The Hub

A forum for customers to connect with one another, answer questions, and share ideas and feedback. This community is monitored by employees, but is not intended to replace specific guidance from GTAC.

Call GTAC

For immediate support: (800) 998 2408 (toll-free in U.S. and Canada) or 1 (408) 579 2800. For the support phone number in your country, visit www.extremenetworks.com/support/contact.

Before contacting for technical support, have the following information ready:

• Your service contract number, or serial numbers for all involved products
• A description of the failure
• A description of any actions already taken to resolve the problem
• A description of your network environment (such as layout, cable type, other relevant environmental information)
• Network load at the time of trouble (if known)
• The device history (for example, if you have returned the device before, or if this is a recurring problem)
• Any related RMA (Return Material Authorization) numbers

Subscribe to Product Announcements

You can subscribe to email notifications for product and software release announcements, Field Notices, and Vulnerability Notices.

1. Go to The Hub.
2. In the list of categories, expand the Product Announcements list.
3. Select a product for which you would like to receive notifications.
4. Select Subscribe.
5. To select additional products, return to the Product Announcements list and repeat steps 3 and 4.

You can modify your product selections or unsubscribe at any time.