Getting Help
If you require assistance,
contact Extreme
Networks
using one of the following methods:
- GTAC
(Global Technical Assistance Center) for Immediate Support
- Extreme Portal — Search the GTAC knowledge base,
manage support cases and service contracts, download software, and obtain product licensing,
training, and certifications.
- The Hub —
A forum for Extreme
Networks customers to connect with one another, answer questions, and share
ideas and feedback. This community is monitored by Extreme Networks employees, but is not
intended to replace specific guidance from GTAC.
Before contacting Extreme
Networks for
technical support, have the following information ready:
- Your Extreme
Networks service
contract number and/or serial numbers for all involved Extreme
Networks
products
- A description of the
failure
- A description of any
action(s) already taken to resolve the problem
- A description of your
network environment (such as layout, cable type, other relevant environmental
information)
- Network load at the
time of trouble (if known)
- The device history
(for example, if you have returned the device before, or if this is a recurring
problem)
- Any related RMA (Return Material
Authorization) numbers