Licensing Field Descriptions

The following table describes the fields that display on the License page.

Table 1. Licensing Field Descriptions

Field

Description

Link to Extreme Portal

Select this button to link the venues under a customer account to the applicable Extreme Portal account. Business Insights checks the portal for licensing capacity that this customer has purchased and populates the License page with the license totals that are available for allocation to venues.

Note: This button displays only if the account is NOT linked to the Extreme Portal.

Linked Customer Fields—The fields in this section appear only for linked customer accounts.

Name

The name of the customer.

Shared CUID

The unique customer identifier.

Total licenses

The total number of licenses that the customer has purchased.

Remaining licenses

The total number of licenses for this customer that are not assigned to venues. This value can be derived with the following formula:

Remaining licenses = Total licenses - Total assigned licenses

Note: Any new license capacity that you assign gets subtracted from the value in this field. For example, if you have 50,000 remaining licenses and you assign 30,000 licenses to venues, you have 20,000 remaining licenses.

Unlink from Extreme Portal

Select this button to unlink the venues under a customer account from the applicable Extreme Portal account. Selecting this option removes the license allocation for all displayed venues. To reassign the license capacity to these venues, you will need to link the account once again.

Licensing Fields

VENUE

The name of the venue.

LICENSES

The license capacity (the number of client licenses) that is allocated to this venue for use during a 24-hour period. You can edit this value to assign or remove license capacity for the venue.

Update—After you edit the capacity, select the adjacent Update button to save the setting and to update the license fields on this page.

Note: Assign a value that is greater than, or equal to, the total number of clients that you expect to use the Wi-Fi network during event days. For example, the value in this field should always be greater than or equal to the value of the CLIENT COUNT (PAST 24 HOURS) field.

Note: Any new license capacity that you assign gets subtracted from the value of the Remaining licenses field.

CLIENT COUNT (PAST 24 HOURS)

The number of clients, based on unique MAC addresses, or IP addresses if MACs are not available, that accessed the venue's Wi-Fi network during the previous 24-hour period. This field gets updated once per day with the totals for the previous day.

Note: To maintain a Green status, make sure that this value does not exceed the venue license capacity (as per the LICENSES field).

STATUS

The status of license allocation and usage at the venue. Each venue receives one of the following three color-coded statuses:

Green—Venue is licensed adequately with no issues. The venue‘s current license allocation (as per the LICENSE field) meets the total client demand (as per the CLIENT COUNT field).

Yellow—An issue exists with license allocation for this venue. For example, the number of clients using the Wi-Fi network (as per the CLIENT COUNT (PAST 24 HOURS) field) has exceeded the venue's license capacity (as per the LICENSE field).

Refer to the adjacent MESSAGE field for detailed information on why the status is yellow, including details on how to resolve the issue.

Note: Multiple violations may lead to service restrictions.

Red—Services at this venue are affected or halted by a high-severity licensing issue. Refer to the adjacent MESSAGE field for details, including information on how to resolve the issue and restore services.

Note: If you see a red status icon

beside the License field in the navigation menu, check the License page for venue licensing issues.

MESSAGE

Provides additional information on the STATUS field. If the status is Yellow or Red, the message provides the reason for the status and details on how you can resolve the issue.