Getting Help

If you require assistance, contact Extreme Networks using one of the following methods:

• GTAC (Global Technical Assistance Center) for Immediate Support
  • Phone: 1-800-998-2408 (toll-free in U.S. and Canada) or +1 408-579-2826. For the support phone number in your country, visit: www.extremenetworks.com/support/contact
  • Email: support@extremenetworks.com. To expedite your message, enter the product name or model number in the subject line.
• Extreme Portal — Search the GTAC knowledgebase, manage support cases and service contracts, download software, and obtain product licensing, training, and certifications.
• The Hub — A forum for Extreme customers to connect with one another, answer questions, and share ideas and feedback. This community is monitored by Extreme Networks employees, but is not intended to replace specific guidance from GTAC.

Before contacting Extreme Networks for technical support, have the following information ready:

• Your Extreme Networks service contract number and/or serial numbers for all involved Extreme Networks products
• A description of the failure
• A description of any action(s) already taken to resolve the problem
• A description of your network environment (such as layout, cable type, other relevant environmental information)
• Network load at the time of trouble (if known)
• The device history (for example, if you have returned the device before, or if this is a recurring problem)
• Any related RMA (Return Material Authorization) numbers