Troubleshooting

About this task

Use this procedure to evaluate the network policy.

Select Monitor > Troubleshooting.
Update the following fields:
- MAC address
- Authentication Type
Include optional fields to run an authentication test.
The following fields are optional:
- Username
- Password
- Service Set Identifier (SSID)
- AP/Switch IP
- Switch Port
- Date
- Time
Select Run Test.
If you entered a username and password, the matching policy and authorization status displays. You can expand the policy results to see the order that each policy was checked and why a policy was not a match.