SS Messages

SS-1000

Message: Copy support upload operation is completed.

Message Type: LOG

Severity: INFO

Probable Cause: Indicates that the copy support command was used to transfer the support information to a remote location.

Recommended Action: No action is required.

SS-1001

Message:Copy support upload operation has been aborted.

Message Type: LOG

Severity: WARNING

Probable Cause: Indicates that a file copy error occurred during execution of the copy support command. Complete error information cannot always be displayed in this message because of possible errors in the subcommands being executed by the copy support command.

The file copy error can occur due to one of the following reasons:

• Could not connect to remote host

• Could not connect to remote host - timed out

• Transfer failed

• Transfer failed - timed out

• Directory change failed

• Directory change failed - timed out

• Malformed URL

• Usage error

• Error in login configuration file

• Session initialization failed

• Unknown remote host error

Recommended Action: Check and correct the remote server settings and configuration and then execute the copy support command again.

If the problem persists, contact your system administrator.

SS-1002

Message: Copy support has stored support information to the USB storage device.

Message Type: LOG

Severity: INFO

Probable Cause: Indicates that the copy support command was used to transfer support information to an attached USB storage device.

Recommended Action: No action is required.

SS-1003

Message: Copy support operation to USB storage device aborted.

Message Type: LOG

Severity: WARNING

Probable Cause: Indicates that a USB operation error occurred during execution of the copy support command. Complete error information cannot always be displayed in this message because of possible errors in subcommands being executed by the copy support command.

Recommended Action: Make sure that the attached USB device is enabled.

Execute the usb on command to enable an attached USB device. After the USB problem is corrected, execute the copy support command again.

SS-1004

Message: One or more modules timed out during copy support. Retry copy support with timeout option to collect all modules.

Message Type: LOG

Severity: WARNING

Probable Cause: Indicates timeout in modules during execution of the copy support command.

Recommended Action: Execute the copy support command again.

SS-1010

Message: Copy support timeout multiplier is set to <Timeout Multiplier> due to higher CPU load average. Copy support may take more time to complete.

Message Type: LOG

Severity:INFO

Probable Cause:Indicates that the CPU load average is above normal. The copy support operation may take longer time than usual.

Recommended Action: No action is required.

SS-1011

Message: Copy support upload operation failed. Reason: <Failure reason>.

Message Type: LOG

Severity: WARNING

Probable Cause: Indicates that a file copy error occurred during execution of the copy support command.

The file copy error can occur due to one of the following reasons:

• Could not connect to remote host

• Could not connect to remote host - timed out

• Transfer failed

• Transfer failed - timed out

• Directory change failed

• Directory change failed - timed out

• Malformed URL

• Usage error

• Error in login configuration file

• Session initialization failed

• Unknown remote host error

Recommended Action: Check and correct the remote server settings and configuration and then execute the copy support command again.

If the problem persists, contact your system administrator.

SS-1012

Message: Copy support upload Operation started.

Message Type: LOG

Severity: INFO

Probable Cause: Indicates that the copy support upload operation has started.

Recommended Action: No action is required.

SS-1013

Message: Previous Copy support upload operation aborted abnormaly. If the issue persists, please run copy support protocol-type; group BASIC to capture the basic debugging information.

Message Type: LOG | FFDC

Severity: WARNING

Probable Cause: Indicates that the copy support upload operation has aborted abnormaly.

Recommended Action: No action is required.

SS-1014

Message: Insufficient physical memory(<Physical Memory free space > MB) for copy support.

Message Type: LOG

Severity: WARNING

Probable Cause: Indicates that physical memory is below minimum requirement for copy support.

Recommended Action: No action is required.

SS-1015

Message: Insufficient CF Memory(<CF free space > MB) for copy support.

Message Type: LOG

Severity: WARNING

Probable Cause: Indicates that CF Memory is below minimum requirement for copy support.

Recommended Action: No action is required.

SS-1016

Message: Copy support module <Module name>.

Message Type: LOG

Severity: INFO

Probable Cause: Indicates that the copy support operation has started on the specified module.

Recommended Action: No action is required.

SS-1017

Message: Copy support group <Group name> could not be found.

Message Type: LOG

Severity: INFO

Probable Cause: Indicates that the copy support could not find the group name given by the user.

Recommended Action: No action is required.

SS-1018

Message: Support files have been removed.

Message Type: LOG

Severity: INFO

Probable Cause: Indicates that the clear support removed core and ffdc files.

Recommended Action: No action is required.