Reset the AP

You can solve common, temporary issues by performing a reboot or factory reset on the AP. It is important to know the difference between the two before you perform a reset or reboot.

See LED Descriptions for an explanation of LED display.

The Reset button is accessed by removing the console port cap. See Ports, Connectors, and Hardware Features.

Reboot the AP

A reboot - also called a power cycle - deletes the logs, but preserves all of the configuration settings. It also applies firmware upgrades and is often done to clear minor issues such as software issues or if the AP is not responding.

There are two ways to reboot the AP:

• With a hardware reboot - either by disconnecting the power adapter or the PoE cable, or by pressing and immediately releasing the Reset button.

  

  Important

  When you perform a hardware reboot, press and release the Reset button. Do not hold the Reset button. If you hold the Reset button then you will start a Factory Reset.

• With ExtremeCloud IQ Controller and ExtremeCloud IQ. See ExtremeCloud IQ Controller User Guide or ExtremeCloud IQ User Guide. This is often done after installation or if the AP cannot be easily accessed.

Factory Reset

A factory reset deletes your configuration settings and restores the AP to the original factory settings.

Note

A factory reset should only be done if you intend to restore AP to the original factory configurations.

There are two ways to factory reset the AP:

• With a hardware reset - press and hold the Reset button for at least 10 seconds.

• With ExtremeCloud IQ Controller and ExtremeCloud IQ. See ExtremeCloud IQ Controller User Guide or ExtremeCloud IQ User Guide.