If the SSA is not working properly, refer to Troubleshooting Checklist for a checklist of problems, possible causes, and recommended actions to resolve the problem.
Troubleshooting Checklist
| Problem | Possible Cause | Recommended Action |
|---|---|---|
| All LEDs are off | Loss of power. | Ensure that the SSA was installed properly according to the instructions in Installation, and that the chassis has power. |
| No Local Management Password screen | Incorrect terminal setup. | Refer to the S-, K-, and 7100 Series Configuration Guide for proper setup procedures. |
| Improper console cable pinouts. | Refer to COM Port Pinout Assignments for proper COM port pinouts. | |
| Corrupt firmware image or hardware fault. | If possible, try to download the image to the SSA again. Refer to Resetting Mode Switches for instructions to clear NVRAM. | |
| Cannot navigate beyond Password screen | Improper username/ password combination entered. |
If you have forgotten the username or password, refer to Resetting Mode Switches for instructions on how to set the mode switch to reset the username/password combination to the default values. |
| Cannot contact the SSA through in-band management | IP address is not assigned. | See the S-, K-, and 7100 Series Configuration Guide. |
| Port is disabled. | Enable the port. See the S-, K-, and 7100 Series Configuration Guide for instructions to enable/disable ports. | |
| Host Port policy and/or management VLAN is not configured, or is configured incorrectly. | Verify that a management VLAN exists and that it is
associated with the Host Port. Refer to the S-, K-, and 7100 Series Configuration Guide for information about Host Port and management VLAN configuration. |
|
| No link to device. | Verify that all network connections between the network
management station and the SSA are valid and operating. If the problem persists, contact us for technical support. |
|
| One or more ports go into standby for no apparent reason | Loop condition detected. | Verify that Spanning Tree is enabled. Refer to the S-, K-, and 7100 Series Configuration Guide for instructions to set the type of STP. Review the network design and delete loops. If the problem persists, contact us for technical support. |
| User parameters (IP address, device and device name, etc.) were lost when the SSA power was cycled or the OFFLINE/RESET button was pressed | The position of Mode switch 7, Persistent Data Reset, was
changed either before cycling power or pressing the RESET button, causing the
user-entered parameters to reset to factory default settings. Clear Persistent Data that was set through Local Management. |
Reenter the lost parameters as necessary. Refer to the S-, K-, and 7100 Series Configuration Guide for instructions to configure the device. If the problem persists, contact us for technical support. |
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