Adding a Notification Policy

Configure > Notification > Template > Add

Notification policies specify the method used to communicate the passcode to newly registered guest users.

This screen allows you to specify the mode by which the passcode is communicated. The options are:

SMS - Uses a third-party SMS service provider.
Email - Uses an SMTP server.

To add a notification policy:

Navigate to Configure > Notification > Template.
The Notification Policy screen displays.
Select the icon to create a new policy.
The add Policy screen displays.
Notification Policy Add screen
Provide a name for the policy uniquely identifying its mode and purpose.

Note
This setting is mandatory.
Provide a description for the policy.
This setting is mandatory.
Select either the User or Sponsor Policy Type radio button. The User option creates a guest user notification policy. The Sponsor option creates a sponsor notification policy.

Enabling SMS notifications

To enable SMS notifications, click the icon to open the SMS configuration fields.
1. Select Enable the policy. When enabled, notifications are sent to newly registered guest users by SMS.
2. In the Sponsor Phone Number field, enter the country code and phone number or multiple phone numbers with country codes separated by a semicolon. These are the phone numbers of the approvers for guest access. Providing more than one phone number ensures there are backup approvers available.
3. In the Message field, specify the content of the SMS sent to the guest user notifying the passcode. The content should not exceed 1024 characters. For User Policy Type, use the following tags in the message: GM_NAME for the guest user name, GM_USERNAME for the guest user log-in name, and GM_PASSCODE for the one-time passcode (OTP) or passcode. For Sponsor Policy Type, use the following tags in the message: GM_SPONSOR for the name of the sponsor, GM_NAME for the guest user name, GM_USERNAME for the guest user log-in name, PERMIT_URL to permit access, DENY_URL to deny access, and GM_PASSCODE for the passcode.
  For example (User Policy Type):
```
[EXTR]
 GM_PASSCODE is OTP/PASSCODE for GM_USERNAME for internet access.
 Powered by Extreme Networks.
 @GM_DOMAIN #GM_PASSCODE
```
  (In the actual message, the tags are replaced with the user's name, username, and passcode.)
  Note
  When sending SMS notification OTP/passcodes, autofill of the OTP/passcode received by SMS can be supported on a guest user Android or iOS mobile device, avoiding manual OTP/passcode entry. SMS autofill requires a new notification policy template from ExtremeGuest Essentials version 24.1.0 or later. SMS autofill also requires an OTP/passcode with alphanumeric characters, special characters are not supported for SMS autofill.
  For example (Sponsor Policy Type):
```
[EXTR]Internet Access details for GM_USERNAME
Username: GM_USERNAME
Passcode: GM_PASSCODE
Powered by Extreme Networks.
```
  (In the actual message, the tags are replaced with the user's name, username, and passcode.)
  Note
  The prefix [EXTR] (optional) in the message field is a filter to prevent notifications from being interpreted as spam, causing them to be blocked.

Enabling Email notifications

To enable email notifications, click the icon to open the email configuration fields.
1. Select Enable the policy. When enabled, notifications are sent the newly registered guest user by email.
2. In the Subject field, configure the subject line of the email sent to the guest user notifying the pass code (should not exceed 100 characters).
3. In the Message field, configure the content of the email sent to the guest user notifying them of a pass code (should not exceed 1024 characters).
Select Save to save your changes or select Cancel to discard the notification policy.