Open a Client Monitor window.
You can act on client issues by escalating them, resolving them, commenting on them,
and notifying other administrators about them through email.
-
Select an issue and
Take Action.
-
Complete the following fields:
- Action: Change the issue status to
Resolved or
Escalate.
Note
After an issue is marked
Resolved, you cannot take further action.
- Comments: Add a message describing the issue.
This might be a note for yourself or—if you send an email about this to
other administrators—to one or more email recipients.
- Email: Select the check box and enter one or more
email addresses, separating multiple addresses with semicolons.
-
Select Save.
The following actions occur:
- The Active icon changes
to Resolved or Escalated in the Issue
List
Status column.
- If you entered email addresses, emails are sent to the designated
recipients.
