Clearing the Persistent Storage or Resetting the Password Using the Boot Loader

Persistent storage can be cleared or the system password reset to factory default using the boot loader by connecting a terminal application to the serial (console) port. Serial console access to the boot loader has been successfully tested with the following applications:

  • HyperTerminal
  • TeraTerm

Other terminal applications might work but are not explicitly supported.

To clear the SSA switch persistent storage or to reset the system password to its factory default value, follow these steps:

  1. With the console port connected, power up the device.
    The following message displays:
    Boot ROM Initialization, Version 01.00.02
    Copyright (c) 2016 Extreme Networks, Inc.
    SDRAM size: 1024 MB
    Testing SDRAM....                      PASSED.
    Loading Boot Image: 0x.00.yy...        DONE.
    Uncompressing Boot Image...            DONE.
  2. When the boot image is finished uncompressing, you receive a message indicating you have three seconds to access the bootloader menu by pressing any key.
    Pressing a key displays the system image loader prompt:
    ###You have 3 seconds to access the bootloader menu###
    Press any key to enter System Image Loader menu
    PressAnyKey
    [System Image Loader]:
  3. Enter the clearpw command to clear the system password only, or enter clearnvram to clear all of persistent storage.
    [System Image Loader]: clearpw
    [System Image Loader]:

    or

    [System Image Loader]: clearnvram
    [System Image Loader]:
  4. Power the system off and back on to reboot the system using the factory defaults.
  5. Enter admin at the username prompt.
  6. Enter a carriage-return at the password prompt.
  7. If you cleared the NVRAM, see the Image Configuration and File Management section of the S-, K-, and 7100 Series Configuration Guide for instructions on restoring a configuration.