Create the organization to which this administrator will be assigned.
Use this task to create a new administrator account and set parameters, such as
read/write privileges, and device management restrictions based on deployment
locations.
-
Mouse over , and then select Global Settings.
-
From the Accounts menu,
select Account
Management.
-
Specify whether the new admin is
internal to your organization, or external.
- Create a new admin
account: Select to create an account for an admin within
your organization.
- Grant access to an
external admin: Select to grant access to administrators
outside of your organization. These administrators include personnel
from Extreme Networks resellers, distributors, technical support, and
sales engineering.
Note
External
administrators must have an ExtremeCloud IQ account before they
can be added.
-
Enter the Email
Address for the administrator.
-
Enter the
Name for the administrator (internal admin
only).
-
For Idle Session
Timeout, enter the number of minutes before a session times out
(internal admin only).
-
Assign a role to each admin.
- An Administrator has full read-write access to
ExtremeCloud IQ and your network. This is the only role that can create
and manage administrators and ExtremeCloud IQ licenses.
- An Operator
has full write access, but cannot manage accounts and licensing. An
operator can also update the network map (located on the tab) to add a building or a floor to any location, unless
they are restricted to a single location.
Note
Local operators
cannot view alarms for locations they cannot access.
- A Monitor
has full read-write access to system Tools
located at () and restricted (read-only) access to the remaining tabs.
With full access to the Tools
tab, the monitor role can diagnose client issues, escalate issues, and
mark issues as resolved.
- The Help Desk
role has full access to the Tools
tab. They can diagnose client issues, escalate issues, and mark issues
as resolved, and search by user name to see details for a user, or by
MAC address to see details for a client.
- The Guest
Management role has access only to the guest management
admin interface. This is mainly for employees who need to create user
accounts for guests, contractors, and employee personal devices to
enable access to the wireless network.
- An Observer
has read-only access to most of the ExtremeCloud IQ interface. This role
does not have access to the account and license management functions.
The difference between Observer and Monitor is the Monitor role has
write access to the Tools tab
and read access to the rest of the network. The Observer has read-only
access.
- The Installer
role is designed to work with the mobile app, and so has limited
privileges based on the in-build limitations of the app. If you log into
ExtremeCloud IQ as an admin with Installer privileges using the standard
web interface, then the Management, Insights,
and Configuration tools are read only with the following
exceptions:
- Onboard, update,
reboot, and delete devices
- Assign network
policies
- Assign
locations
- CLI access
- Flash LEDs
- An Application
Operator can view status information about client
devices and supported APs and change roles for a client device. this
role cannot see other menus, or make configuration changes to the
network.
-
Assign the locations to which
the admin has access.
Access restrictions by location
are based on how you have defined your network map.
-
Select SAVE &
CLOSE.