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Download EPUBCreating TAC Diagnostic Files
To aid in troubleshooting OneController, you can create a diagnostic file for the Extreme Networks TAC. This captures application, platform logs, configuration, and packages information in a tar.gz compressed file.
To create a diagnostic file:
-
On the left navigation bar, click
System Configuration, and then, on the menu bar,
click Maintenance.
The Maintenance System screen appears (see the
following figure).
Maintenance System Screen
-
Click Support.
The Maintenance Support screen appears (see the
following figure).Maintenance Support Screen
- In the Tech Support File name box, type the desired name for the resulting file.
-
Click Create.
The created file appears in the Available Technical Support
Files table (see the following figure).Maintenance Support Screen with Support Files
- To download the file from OneController to your local machine, click Download next to the file, and the save or open the file, as desired.
If you want to delete any of the support files, click Delete next to the desired file.