Getting Help

If you require assistance, contact Extreme Networks Global Technical Assistance Center using one of the following methods:

Web		www.extremenetworks.com/support
Phone		1-800-872-8440 (toll-free in U.S. and Canada) or 1-603-952-5000 For the Extreme Networks support phone number in your country: www.extremenetworks.com/support/contact
Email		support@extremenetworks.com To expedite your message, enter the product name or model number in the subject line.

Before contacting Extreme Networks for technical support, have the following information ready:

Your Extreme Networks service contract number
A description of the failure
A description of any action(s) already taken to resolve the problem (for example, changing mode switches or rebooting the unit)
The serial and revision numbers of all involved Extreme Networks products in the network
A description of your network environment (such as layout, cable type, other relevant environmental information)
Network load and frame size at the time of trouble (if known)
The device history (for example, if you have returned the device before, or if this is a recurring problem)
Any previous Return Material Authorization (RMA) numbers