Product Subscription License

ExtremeCloud IQ Controller is available for subscription licensing only, leveraging a single subscription SKU with ExtremeCloud IQ. The number of licenses corresponds to the number of managed access points and switches.

License management is handled through connection with the LEM server. The capacity license is unified with ExtremeCloud IQ license models, supporting both Navigator and Pilot level subscriptions.

Each appliance obtains capacity Right to Use (RTU) entitlements regarding managed devices, subject to the system limits of the appliance instance and the total number of activations purchased. The total consumed RTUs across all ExtremeCloud IQ Controller instances cannot exceed the number of RTUs you have subscribed to. Each appliance provides visualization on specific RTU allocation and overall balance.

For subscription management, you must have an ExtremeCloud IQ Navigator or Pilot account, and the controller requires interaction with active DNS and NTP servers. Both elements must be specified during the initial provisioning of the appliance. Typically, ExtremeCloud IQ Controller accesses the license server (cloud-based service) via the internet. The controller's DNS server configuration facilitates resolution of the URL: https://prod.extreme.sentinelcloud.com/productConnector/. When there is a firewall in place, it must allow access to that service (HTTPS = TCP 443) to connect to the License Server.

Note

If internet access is not available for continuous connectivity to the cloud server, you can install an air gap licensing file that is generated from the Extreme Networks Support Portal.

With an internet connection, after the controller is licensed, it can be onboarded to ExtremeCloud IQ to take advantage of Cloud Visibility into the network. The minimum ExtremeCloud IQ integration support is a Navigator license with the ability to support ExtremeCloud IQ Pilot license. A single SKU is required per device, regardless of whether you will manage the device from the controller or from the cloud. ExtremeCloud IQ manages the Navigator or Pilot entitlements for the number of managed APs and switches.

Upon purchase of a new ExtremeCloud IQ Controller you will receive a welcome email and activation instructions. The following is required to obtain a new ExtremeCloud IQ Controller subscription license:

An ExtremeCloud IQ Navigator or Pilot licensed account
An Activation Package that is generated from the Extreme Support Portal
To license ExtremeCloud IQ Controller, go to the Extreme Networks Support Portal and generate the Activation Package. You must complete a one-time-only activation process for each instance of ExtremeCloud IQ Controller.

Apply the Activation Package to each controller instance before ExtremeCloud IQ Controller can consume Subscription License Right To Use (RTUs).
If your deployment does not have continuous internet access, you will need to generate an air gap file from the Extreme Support Portal and install the file on ExtremeCloud IQ Controller.

The following Activation types are available:

Evaluation — A temporary activation key is available for customer product evaluation (up to the system limit of devices), for a duration of either 30, 60, or 180 days.
After the evaluation period is up, the temporary activation expires. You must generate and install a permanent Activation Package on the controller. If you do not install an activation package, the appliance generates event logs every 15 minutes, indicating that an appropriate license is required for the current software version. In addition, you will not be able to edit the Network Service parameters.
Subscription — An activation that is a subscription license with a specified duration, enabling activation for a specific software release version.

The migration path from Extreme Campus Controller v5.x to ExtremeCloud IQ Controller v10.x is described as follows:

If you have a subscription license for Extreme Campus Controller v5.x, your migration path to ExtremeCloud IQ Controller v10.x subscription is automatic. This will include the ExtremeCloud IQ Navigator license under the same licensing terms.
If you have a perpetual license to Extreme Campus Controller v5.x, with a subscription to ExtremeCloud IQ — Site Engine, the AP capacity of the controllers is included in the capacity of the Site Engine migrations, and therefore available upon upgrade.
If you have a perpetual license to Extreme Campus Controller v5.x alone, you must contact your Extreme Networks support team to determine your new subscription capacity.

Note

In some cases where a contract has several activations, it may be recommended to map the Locking ID to the Voucher ID. In this case, please contact GTAC to determine if mapping between the Locking ID and Voucher ID is recommended.

ExtremeCloud IQ Controller is licensed in the Wide-World regulatory domain.

Important

Ensure that ExtremeCloud IQ Controller is configured with the correct Network Time Protocol (NTP) Server settings. Licensing management and several other system functions are dependent on an accurate timestamp. Configure NTP settings on ExtremeCloud IQ Controller during the initial setup wizard or alternatively under Administration > System > Network Time (as a first configuration step).