Troubleshooting

Use this task to enable Client Monitor so devices can detect client issues, and report client connection activities and problems to ExtremeCloud IQ.

Go to Manage > Devices and select the host name of the AP in the Devices list.
From the Device Details left pane, select Configure.
Under Additional Settings, select Troubleshooting.
Toggle Enable Client Monitor to On.
Select to configure a new Client Monitor Policy, see Client Monitor Profile Settings, and then click Save.

Note
Select the client monitor profile name to edit the profile.
Select to select an existing client monitor policy.
Select X to use the SSID's client monitor policy.
For APs that support Dynamic Packet Capture, toggle Enable Packet Capture to On.
Note
If the AP model supports Dynamic Packet Capture, a small packet capture of the event is appended to the client monitor record. Dynamic Packet Capture is supported on the following models:
- AP3000, AP3000X, or AP5010 running 10.6.7 or higher
- AP5020 running 10.7.1 or higher
- AP4020 running 10.8.1 or higher
Select Save Troubleshooting.
To update the device immediately, select Update.
Select the type of update, and then select Save as Defaults to save this option as the default action.
To update the device immediately, select Perform Update.