Proactive Tech Support
Proactive tech support functionality allows you to collect system
information when support is required. System information is pushed into a cloud-hosted collector
where the Extreme TAC can use it to identify problems to provide solutions. Proactive Tech
Support provides the following functionality:
- Proactive tech support is implemented as a loadable application, called
techSupport.xmod. The XMOD is bundled with EXOS image packages, but can also be upgraded
independently at any time without restarting the switch.
- Proactive tech support allows the switch to proactively collect switch
status and send the status report to up to four cloud-hosted collectors.
- Proactive tech support allows both automatic and manual status report.
- Proactive tech support allows each collector to have different report
data set, report frequency, or report mode. A default collector is configured automatically to
minimize the configuration required to enable the feature.
Limitations
- Proactive tech support uses SSL to secure the switch information
transmission on the Internet. If the feature is not enabled, the switch information is
transmitted as clear text.
- XMOD applications can be dynamically upgraded without restarting the
switch . But the upgraded XMOD version needs to match the installed ExtremeXOS version.
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