About the Issue List Table

The Issue List table lists issues clients experienced or are still experiencing, along with details that help identify the issue location. From this list, you can select issues for troubleshooting. The Issue List table consists of the following columns:

• Status: One of three icons display:
  • A red exclamation point - indicates an active issue
  • A green check mark - indicates an issue an admin manually marked as resolved
  • A maroon Up escalator icon - indicates an admin manually escalated the issue
• Client Host Name: The client-assigned host name. If the host name is not available, nothing displays.
• Client MAC: The MAC address of the wireless client.
• Issue Type: An issue classification. It can be Association, Authentication, Networking (DHCP or DNS server), or Unknown. Additional sub-categories are available when you select Association, Authentication, and Networking from the drop-down list. The Summary column displays the specific sub-category issue type for each client issue detected.
• Summary: The sub-category for each client issue detected.
• User Profile: The user profile applied to the client. If no user profile is applied, nothing displays.
• Extreme Networks Device: The Extreme Networks access point's host name associated with the client.
• Location: The device location on a topology map.
• Detected On: The month, day, and time-of-day the access point detected the issue.

Note

To display issues that involve a real-time troubleshooting session initiated by an admin, select Show User Sessions. Troubleshooting sessions are indicated by USER next to the Status Icon.