Wireless Connectivity Experience Widget

This widget displays information in the form of a data quality index. You can display data for a specified number of locations, (the Show drop-down) for SSIDs, or client types (the View-by drop-down). Many parts of the widget contents are interactive. Hover to see more details.

The quality index scores client connectivity experiences from 1 (worst) to 10 (best). In an ideal scenario, the quality index should be10 consistently over time, while any decline in the index value indicates a degraded experience. This index is calculated for every client, every time new client metrics are obtained. By default, this interval is every 10 minutes.

Quality index scoring provides more granularity and better control. It can help mitigate the effects of single (random) events. The following tools are available in the quality index:

Select the = or down arrow symbols next to the rating to see a comparison to the rating 24 hours previous. The = symbol means the rating is the same, and the up and down arrows indicate that the rating has dropped or climbed compared to 24 hours previously. In the timeline, the data displayed at the left edge of the timeline are from the previous 24 hours. The data displayed at the right edge of the timeline is the most current.
Select inside the widget, either over the location, SSID, or client type, or directly inside the timeline chart to see a Connectivity Details panel. In this panel, drop-down lists let you view different locations. Use the type-ahead search field to search for locations. You can change the time view from one hour up to the last 90 days. Hover over the timeline for even more information about connections, including time to associate, time to authenticate, total number of unique clients, and the number of clients above the threshold, if you are viewing for the last seven days or less.
Select the timestamp to drill down for details about specific events and clients. In the details panel, use the time window button on the left to display data for a 10 minute or one hour period for anything you select on the timeline. The details table has a search field, and any table header with an arrow can be sorted. Select the client MAC address to see the Client 360 view.
In the Connectivity Experience panel, if you view by location, there are no other filter options. If you view by SSID or client type, you can filter by location using the filter icon in the right top corner.
The Aggregated Quality Index in this panel displays data for the times and filters selected. The Time to Connect section displays the quality index by time to associate and time to authenticate. All timelines in this panel are synchronized. To zoom in to details on a timeline, drag and select across the timeline. Select again, or deselect to return to the normal view.

Thresholds: The global threshold is dynamically calculated base on information from all clients in the Regional Data Center. The local threshold is dynamically calculated per location and SSID type (PSK vs Open vs Enterprise), and the lower threshold is used.