Utilities

About this task

The Utilities drop-down list in the Manage section offers a variety of useful troubleshooting tools.

Note

Utilities are only available for devices managed by ExtremeCloud IQ (XIQ), not devices managed by ExtremeCloud IQ Site Engine (XIQ-SE). Not all utilities are available for all device types. Depending on the type of device you select, you will see a subset of the available utilities.

If you have a large number of devices, use the steps below to help locate a specific device to which you want to apply any of these utilities.

There are a number of diagnostics options based on the type of device you choose. For more information on some of the more complicated options, see the cross-references below:

For more information about device diagnostics utilities, see Device Diagnostics.
For more informaton about Spectrum Analysis, see Spectrum Intelligence Details.
For more information about PSE, see Restart PSE.
For more information, see Restart Device to Default.

Status options include:

Advanced Channel Selection Protocol
Interface
Wi-Fi Status Summary

Tools options include:

Client Info
Get Tech Data. See Get Tech Data
Locate Device. See the locate device steps below, and Locate Device.
L2 Neighbor Info, see see Neighbor Information.
Packet Capture, see Perform a Remote Packet Capture.
VLAN Probe, see VLAN Probe.

Use the following steps to locate a device:

Procedure

If you know an identifying characteristic (host name, MAC address, or serial number) of a device that you want to troubleshoot and you see it in the table, proceed to Step 2.
1. If you know an identifying characteristic but do not see the device in the main table—perhaps because there are a large number of devices—start typing the host name, MAC address, or serial number in the Enter Client Host Name or Mac Address field.
  This field will auto-complete your entry with one or more possibilities, which are displayed in a drop-down list. The more characters you enter, the more specific the result. Choose the item you want from the list.
2. If you do not see a device in the main table and do not recall any identifying characteristics, try applying one or more filters until you see the one you want.
Select the check box for that device to see the results.