Proactive Tech Support

Proactive tech support functionality allows you to collect system information when support is required. System information is pushed into a cloud-hosted collector where the Extreme TAC can use it to identify problems to provide solutions. Proactive Tech Support provides the following functionality:

Proactive tech support is implemented as a loadable application, called techSupport.xmod. The XMOD is bundled with ExtremeXOS image packages, but can also be upgraded independently at any time without restarting the switch.
Proactive tech support allows the switch to proactively collect switch status and send the status report to up to four cloud-hosted collectors.
Proactive tech support allows both automatic and manual status report.
Proactive tech support allows each collector to have different report data set, report frequency, or report mode. A default collector is configured automatically to minimize the configuration required to enable the feature.

Limitations

Proactive tech support uses SSL to secure the switch information transmission on the Internet. If the feature is not enabled, the switch information is transmitted as clear text.
XMOD applications can be dynamically upgraded without restarting the switch . But the upgraded XMOD version needs to match the installed ExtremeXOS version.