Upgrade to ExtremeCloud IQ Controller

All customers who are upgrading to ExtremeCloud IQ Controller v10.x must obtain a new Activation Key.

Note

Upgrading from a previous controller version will result in a license violation. You must apply a new Activation Package for ExtremeCloud IQ Controller.

For customers upgrading from a licensed Extreme Campus Controller v5.x to ExtremeCloud IQ Controller, there is a 15-day grace period during which ExtremeCloud IQ Controller is fully licensed. Before the 15-day grace period ends, you must do the following:

Obtain an ExtremeCloud IQ account. Ensure your license account has sufficient quantities of ExtremeCloud IQ Navigator or Pilot entitlements, either as part of a migration or as a new order.
Make sure that the Extreme Networks account team has migrated your Extreme Campus Controller v5.x contract license to a new ExtremeCloud IQ Controller v10.x license within the Support Portal and LEM.
The migration path from Extreme Campus Controller v5.x to ExtremeCloud IQ Controller v10.x is described as follows:
- If you have a subscription license for Extreme Campus Controller v5.x, your migration path to ExtremeCloud IQ Controller v10.x subscription is automatic. This will include the ExtremeCloud IQ Navigator license under the same licensing terms.
- If you have a perpetual license to Extreme Campus Controller v5.x, with a subscription to ExtremeCloud IQ — Site Engine, the AP capacity of the controllers is included in the capacity of the Site Engine migrations, and therefore available upon upgrade.
- If you have a perpetual license to Extreme Campus Controller v5.x alone, you must contact your Extreme Networks support team to determine your new subscription capacity.
Note
In some cases where a contract has several activations, it may be recommended to map the Locking ID to the Voucher ID. In this case, please contact GTAC to determine if mapping between the Locking ID and Voucher ID is recommended.

To generate the Activation Package:

Log into the Extreme Networks Support Portal.
Generate a new Activation Package and install it on the appliance. For more information, refer to Generate and Install the Activation Package.

The Activation Package includes your Customer Unique ID (CUID), capacity limits, and certificates for a virtual appliance. (Physical appliances include certificates pre-installed.) You are ready to start managing devices with ExtremeCloud IQ Controller.

Note
You are required to complete a one-time-only activation process for each instance of ExtremeCloud IQ Controller. The activation process is required for all ExtremeCloud IQ Controller installations.