-
To generate a Tech Support
file, click Logs from the top menu.
The Logs &
Traces screen displays.
-
Ensure that EWC:Events is
selected.
-
Click the Tech Support button at the bottom of the page.
The
Generate Tech
Support File screen displays.
-
Select the parameters for the tech support file:
- Wireless
Controller
- Wireless AP
- Logs
- All
- No Stats – If
Wireless AP is selected, select this checkbox to include
or exclude Wireless AP statistics in the tech support file.
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Click Generate New Tech Support File.
A warning message is displayed informing you that this operation may
temporarily affect system performance.
-
Click OK to continue.
The tech support file generation status is displayed.
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When the file generation has completed, click Close.
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To download the last
generated Tech Support file, click Logs from
the top menu.
The Logs & Traces
screen displays.
-
Ensure that the EWC
tab is selected.
-
Click the Tech Support button at the bottom of the page.
The Generate Tech
Support File screen displays.
-
Click Download Last Tech Support File.
The File
Download dialog is displayed.
-
Click Save.
The Save as window is
displayed.
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Navigate to the location you want to save the generated tech support file, and then click Save.
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To delete a Tech Support
file, click Logs from the to pmenu.
The Logs &
Traces screen displays.
-
Ensure that the EWC tab is selected.
-
Click the Tech Support button at the bottom of the page.
The Generate Tech
Support File screen displays.
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Click List All Tech Support Files.
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In the drop-down list, click
the tech support file you want to delete.
The tech support file is deleted.
-
Click Close.