Working with a Tech Support File

1. To generate a Tech Support file, click Logs from the top menu.
   The Logs & Traces screen displays.
2. Ensure that EWC:Events is selected.
3. Click the Tech Support button at the bottom of the page.
   The Generate Tech Support File screen displays.

   

   
4. Select the parameters for the tech support file:
   • Wireless Controller
   • Wireless AP
   • Logs
   • All
   • No Stats – If Wireless AP is selected, select this checkbox to include or exclude Wireless AP statistics in the tech support file.
5. Click Generate New Tech Support File.
   A warning message is displayed informing you that this operation may temporarily affect system performance.
6. Click OK to continue.
   The tech support file generation status is displayed.
7. When the file generation has completed, click Close.
8. To download the last generated Tech Support file, click Logs from the top menu.
   The Logs & Traces screen displays.
9. Ensure that the EWC tab is selected.
10. Click the Tech Support button at the bottom of the page.
    The Generate Tech Support File screen displays.
11. Click Download Last Tech Support File.
    The File Download dialog is displayed.
12. Click Save.
    The Save as window is displayed.
13. Navigate to the location you want to save the generated tech support file, and then click Save.
14. To delete a Tech Support file, click Logs from the to pmenu.
    The Logs & Traces screen displays.
15. Ensure that the EWC tab is selected.
16. Click the Tech Support button at the bottom of the page.
    The Generate Tech Support File screen displays.
17. Click List All Tech Support Files.
18. In the drop-down list, click the tech support file you want to delete.
    The tech support file is deleted.
19. Click Close.