Getting Help
If you require assistance, contact Extreme
Networks using one of the
following methods:
- Extreme Portal
- Search the GTAC (Global Technical Assistance Center) knowledge base, manage support
cases and service contracts, download software, and obtain product licensing, training,
and certifications.
- The
Hub
- A forum for Extreme
Networks customers to connect with one another,
answer questions, and share ideas and feedback. This community is monitored by Extreme
Networks employees,
but is not intended to replace specific guidance from GTAC.
- Call GTAC
- For immediate support: 1-800-998-2408 (toll-free in U.S. and Canada) or +1 408-579-2826. For the
support phone number in your country, visit: www.extremenetworks.com/support/contact
Before contacting Extreme
Networks for technical
support, have the following information ready:
- Your Extreme
Networks service contract number and/or serial
numbers for all involved Extreme
Networks products
- A description of the failure
- A description of any action(s) already
taken to resolve the problem
- A description of your network environment
(such as layout, cable type, other relevant environmental information)
- Network load at the time of trouble (if
known)
- The device history (for example, if you
have returned the device before, or if this is a recurring problem)
- Any related RMA
(Return Material Authorization) numbers
Subscribing to Service
Notifications
You can subscribe to email notifications for product and software release announcements,
Vulnerability Notices, and Service Notifications.
- Go to www.extremenetworks.com/support/service-notification-form.
- Complete the form with your information
(all fields are required).
- Select the products for which you would
like to receive notifications.
Note
You can
modify your product selections or unsubscribe at any time.
- Click Submit.
