Using the Rescue Software Image

Warning

Warning

The rescue image completely re-initializes the system. All data residing on the switch is cleared, including configuration files, policy files, and other system-related files. Use this feature only with the guidance of Extreme Networks Technical Support.

The rescue software image recovers a switch that does not boot up by initializing the internal memory card and installing the ExtremeXOS software on both primary and secondary images of that card. To use the rescue software image, you must be running ExtremeXOS 11.1 or later. Earlier versions of ExtremeXOS do not support the rescue software image.

BlackDiamond X8 series switches and BlackDiamond 8800 series switches support loading the rescue image to the compact flash card installed in the MSM. For more information see Obtain the Rescue Image from a Compact Flash Card.

Before you begin the recovery process, collect the following information:
  • IP address, netmask, and gateway for the switch

  • IP address of the Trivial File Transfer Protocol (TFTP) server that contains the ExtremeXOS image

  • ExtremeXOS image filename (the image has a .xos filename extension)

Note

Note

The rescue process initializes the primary and secondary images with the ExtremeXOS software image. No additional software packages or configuration files are preserved or installed. This process takes a minimum of 7 minutes to complete. To install additional modular software packages and configuration files, see Software Upgrade and Boot Options for more information.