Troubleshooting Module Failures

If you experience an I/O module failure, use the following troubleshooting methods when you can bring the switch offline to solve or learn more about the problem:

Restart the I/O module.
1. Run disable slot slot.
2. Run enable slot slot.
  The I/O module and its associated fail counter is reset. If the module does not restart, or you continue to experience I/O module failure, contact Extreme Networks Technical Support.
Run diagnostics.
1. Run run diagnostics normal slot.
  
  This runs diagnostics on the offending I/O module to ensure that you are not experiencing a hardware issue.
2. If the module continues to enter the failed state, please contact Extreme Networks Technical Support.
  
  For more information about switch diagnostics, see Performing Switch Diagnostics.
If you experience an MSM/MM failure, contact Extreme Networks Technical Support.

Published March 2020prev | next

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