Retrieve AP Trace Files

You can download trace files to send to Support for help with troubleshooting for an access point (AP).

Note

Trace files expire after 24 hours.

1. Select Configure > Devices > Access Points from the menu.
2. Select an access point from the list.
3. Select Configure AP > Advanced. The options that display depend on the AP model.
4. Select Retrieve Traces.
   The traces are downloaded.
5. When prompted, select Go to Traces.
   The Traces tab automatically opens for the device and you can view the trace files in the user interface.