ExtremeCloud Information Center Version 4.51.02
> Troubleshooting
Published September 2019
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Preface
Text Conventions
Providing Feedback to Us
Getting Help
Documentation and Training
Azara Customer Assistance
Azara User Interface Mapping to ExtremeCloud
Azara FAQs and End of Service
Product and Architecture Overview
Architecture
Topology
Access Points
ExtremeXOS Switches
Extended Edge Switches
VPEX Switching Architecture
Bridge Port Extender General Limitations
Redundant Controlling Bridges
NAT Branching
Site Management Protocol
Multiple Site Support
Authentication
WPAv2 PSK and WPAv2-Enterprise Authentication
MAC-Based Authentication
Captive Portal
Layer 7 Application Control
Statistics and Reporting
Extreme AirDefense Integration
ExtremeLocation Integration
Connecting Your Devices to ExtremeCloud
Prerequisites to Deployment
System Limits
ExtremeCloud License Expiration
Create or Update Your Account
Use the Deployment Prerequisite Tool
Device Adoption Rules
Connect Switches
Connect Access Points
Licensing and RMAs
10 Gbps Licensing for Switches
ExtremeCloud License Expiration
RMA Replacement Process
User Interface
User Interface Details
User Interface Changes
Dashboard
Statistics and Intervals
Configure the Dashboards
Monitoring
Logging
View Event Logs for Sites
View Event Logs for APs
View Event Logs for Switches
Use Topology Manager
Monitor Sites
Monitor Networks
Monitor Access Points
Monitor Switches
View Switch Traces
Monitor Clients
Whitelist and Blacklist Clients
Monitor Roles
Monitor Applications
Monitor Unsanctioned APs for ExtremeWireless WiNG
How to Configure Your Network
Configuring Sites
Configure a Site
Configure a Floor Plan
Upload a Background Image
Specify the Environment and Scale
Draw the Boundary Walls
Draw the Inner Walls
Place Devices on the Floor Plan
Enable Badges and View Device Coverage
Configure a Site Location
Assign Networks to a Site
Configure Device Adoption Rules
Assign Devices to a Site
Assign Roles to a Site
Configure RF for a Site
Configure Advanced Radio Settings
Assign VLANs to a Site
Configure Advanced Settings for Sites
IoT Services
Configure an IoT Service
Configure AirDefense Profiles
Remove AirDefense Integration
Clone a Site
Delete a Site
System Log Configuration
How to Enable Location Analytics
SNMP
Wireless Intrusion Detection Services (WIDS)
Configuring Networks
Configure Network Services
Schedule Services
Edit Privacy Settings
Configure Advanced Network Settings
Configuring Access Points
Dynamic Radio Management
Radios as Sensors
Configure ExtremeWireless Access Points
Configure ExtremeWireless WiNG Access Points
Configure Advanced Settings for an Access Point
Configure AP510e Professional Install Settings
Configure Advanced Radio Settings for AP5XX
Start Live Capture
Reboot an Access Point
Retrieve AP Trace Files
Upgrade AP3916ic
Configuring Switches
LLDP Mode
Multiple Spanning Tree Protocol
Configure a Switch
View the PoE Budget
LAG Ports
View LAG Port Details
MLAG
MLAG Peer Prerequisites and Impacts
MLAG Deployment
Configure an MLAG
Configure an Individual Port
CLI Mode
Use CLI Mode
Use Advanced CLI Mode Settings
Configuring Policy
Roles
Configure Roles
Network Policy Rules
Matching Criteria for Network Rules
Configure L2, L3, and L4 Rules
Application Policies and Application Rules
Configure L7 Application Rules
Configure Extended Application Rules
Whitelist Applications
Class of Service and ToS/DSCP
Configure Class of Service
Tagged and Untagged VLANs
VLAN Support for Switches
Configure VLANs
Configure VLAN Groups
Configure Rates
How to Configure a Captive Portal
Configure a Custom Splash Screen
Configure an SMS Gateway
Configure Captive Portal Preferences
Upload Multiple Preconfigured User Accounts
Configure a Guest User Account
Configure External Captive Portal Redirection
Configure Advanced Settings for External Captive Portal
Create a Walled Garden
How to Limit Bandwidth
Tools
Port Manager Overview
Use Port Manager
Use Packet Capture
Use Ping and Trace Route
Use the Wireless Debug Tool
Reports
Create Templates and Run Reports
Run PCI Compliance Reports
Run Security Reports
View Scheduled Reports
View Generated Reports
View Audit Log Files
Administration
Create, Modify, or Disable Administrator Accounts
Delete Administrator Accounts
Configure General System Settings
Configure Email Notifications
Assign Switch Licenses
Troubleshooting
Understanding LED Patterns for AP Registration
Reset a Port
AP Not Connecting With Cloud
REST API Software Development Kit (SDK)
Log in to the REST API Server
Access the Documentation User Interface
Tools and Methods
Headers
Create a Basic REST API Command
MSP Examples
Create an MSP Partner
Create an MSP Customer
Move a Customer to a Partner
Move Devices to an MSP Partner
Move Devices to a Customer
Network Management Examples
Create a Role and Assign it to a Site
Create a Network and Assign it to a Site
Assign Port Functions
Update an Access Point's Configuration
Change a Preshared Key
Troubleshooting
The following topics are available for troubleshooting:
Understanding LED Patterns for AP Registration
AP Not Connecting With Cloud
Reset a Port
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