AP Not Connecting With Cloud

Solution

1. Verify that the access point is using firmware version 5.9.2.2 or higher. We recommend version 5.9.2.5. For information about how to upgrade your firmware, see the GTAC article: https://gtacknowledge.extremenetworks.com/articles/Solution/ExtremeCloud-WiNG-Access-Points-not-connecting-to-ezcloudx-com or see the WiNG AP-specific user documentation.
2. Run the Deployment Prerequisite Tool to verify whether there are deployment issues in your environment. Fix the issues and repeat this step until there are no errors in the Prerequisite Tool Verification Summary.
3. If the problem persists, open the AP's command line and perform the following steps:

   1. Erase the start-up configuration using this command: erase startup-config

   2. Reboot the AP using this command: reload

   3. Check the adoption status using this command: sh adoption status

   The AP should show one of the following messages:

   

   Message	Definition
   Discovering adoption mode (controller / cloud / ws-controller) ...	The AP has gone into recovery mode.
   Adoption Mode: CLOUD Adopted by: CLOUD	The AP has connected to ExtremeCloud