RMA Replacement Process

The RMA process requires that you contact Support with the serial number of the device to be replaced. Support determines whether the device is eligible for replacement, and issues and RMA number if it is eligible. When the replacement device is shipped, its entitlements are pushed to cloud management. If the device is a switch with a 10GB license, a new 10GB license is issued for the replacement switch.

The exact configuration of the original device can be cloned to the replacement device. To do so, both devices must exist be identical models, have identical licenses, and must exist in the orchestration product.

When you receive the new device, set it up with a cloned configuration as follows:

Install the device (access point or switch) according to the device's installation documentation.
Log in to the orchestration user interface as an administrator with Read/Write access.
(10GB licenses only) If you are replacing a switch with a 10GB license, select Administration > General > (Miscellaneous) Activate a Contract Number to assign the new 10GB license to the switch.
Select Configure > Devices > <deviceType>, and select the device that will be replaced from the list of devices.
The individual device dashboard displays.
Select Configure <deviceType> > Advanced. If you are replacing a switch that is in CLI mode, the new switch will be activated in CLI mode.
The Advanced Settings dialog opens.
Select RMA.

Advanced Settings for an Access Point

The RMA Advanced Settings dialog opens.
From the Replacement drop-down list, select the device you want to use as the replacement.

Note
You will receive a warning message if any licenses will be removed from the clone source, and if the source has to be removed from a site to make room for the replacement. If you do not wish to proceed, select Cancel to cancel the action.

Example: RMA Advanced Settings Dialog
Select RMA.
The configuration is cloned from the original device and sent to the replacement device. The replacement device receives the configuration the next time it checks in with ExtremeCloud.
When the original device is returned with the RMA, the device's orchestrator entitlements are deleted and removed from ExtremeCloud.

Published September 2019prev | next

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