Use Ping and Trace Route

The Ping and Trace Route tools work with ExtremeWireless WiNG APs to help to troubleshoot network connection issues on an access point (AP). These operations can only be performed for online devices.

Ping tests whether a host can be reached on an IP network and measure the round trip time from the originating host to its destination and back again.

Trace Route displays a route (path) and measures the delays for packets traversing the network. The history of the route is recorded as the round trip time a packet is received at each successive host in the route. The sum of the mean time to each host is the total time required to establish the remote connection to the remote host.

To use ping and trace route:

From the menu on the left, do one of the following:
- Select Tools > Sites. Select a site from the list that displays. You will be able to capture information for all APs or for a single AP at the site.
- Select Tools > Devices > Access Points. Select an AP and then select Tools from the AP details page. Packet information is captured only for the selected AP.
Select the Ping Trace tab.

Ping Trace Tab
In the Device Test Address field, enter the IP address of the device to ping or trace. Only IPv4 addresses are supported.
To ping the IP address, select Ping. To trace the packet path to the defined IP address, select Traceroute.
The results display in the Result pane.

Published September 2019prev | next

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