CDR

Call Detail Record is a data record that contains information related to a telephone call, such as the origination and destination addresses of the call, the time the call started and ended, the duration of the call, the time of day the call was made and any toll charges that were added through the network or charges for operator services, among other details of the call. 


In essence, call accounting is a database application that processes call data from your switch (PBX, iPBX, or key system) via a CDR (call detail record) or SMDR (station message detail record) port. The call data record details your system's incoming and outgoing calls by thresholds, including time of call, duration of call, dialing extension, and number dialed. Call data is stored in a PC database.