show tech-support

show tech-support {all | area | {{bundle bundle_name} {monitor num_iterations} {interval seconds}} {detail} {logto [file]}

Description

Displays the output of various show commands to assist in monitoring and troubleshooting the switch; use only in conjunction with Extreme Networks Technical support.

Syntax Description


all	Indicates all available show command output to be displayed.
`area`	Specifies one tech support area. For example, if you want to view STP information, enter stp.
detail	Specifies more detailed information.
logto [file]	Instructs the switch to log the show tech-support output into a file located in the switch‘s internal memory. The default file name is show_tech.log.tgz.
bundle	Selects collecting debug commands for specified functional areas.
`bundle_name`	Specifies the debug bundle name.
monitor	Selects executing a debug bundle multiple times.
`num_iterations`	Specifies the number of times to execute the debug bundle.
interval	Specifies setting the interval between successive executions of the debug bundle.
`seconds`	Sets the delay in seconds between successive intervals. The default is 300s.

Default

The default interval between multiple executions of a debug bundle is 300s.

Usage Guidelines

Note

Use this command only under the guidance of Extreme Networks Technical Support personnel to view your switch configurations and to troubleshoot the switch.

The show tech-support command displays the output of the following commands, among others:

ls /usr/local/tmp
show bootprelay
show configuration
show dhcp-client state
show diagnostics
show management
show memory
show odometers
show policy
show port rxerror
show port txerror
show power
show power budget
show power controller
show process
show radius
show session
show switch
show tacacs
show version
show vlan

Information about the following areas is also displayed, among others:

aaa
bootp
cli
stp

If you enter the detail keyword, the following show output is displayed, among others:

show log
show log configuration
show log counters all
show process detail

This information can be useful for your technical support representative if you experience a problem.

Depending on the software version running on your switch, the configurations running on your switch, and the type of switch you have, additional or different show command and configuration output may be displayed.

Debug bundles are JSON files that provide predefined modules to common problems that can be executed when an issue occurs. You can search for a bundle that best matches your issue, and then execute that relevant bundle that matches your problem. For a list of bundles, use the command show tech-support help, or view information about this feature in the Troubleshooting chapter in the ExtremeXOS 31.7 User Guide .

Example

The following example collects debugging information using a debug bundle named "l3" to run 5 times:

# show tech-support bundle l3 monitor 5

History

This command was first available in ExtremeXOS 10.1.

The command name and command syntax was modified in ExtremeXOS Release 15.4 from show tech to show tech-support.

Fabric attach mapping information was added in ExtremeXOS 22.4.

Debug bundle information was added in ExtremeXOS 30.6.

Platform Availability

This command is available on ExtremeSwitching X435, X440-G2, X450-G2, X460-G2, X465, X590, X620, X670-G2, X690, X695, X870, 5320, 5420, and 5520 series switches.