You must first determine the MAC address of the Wireless Client or the device name of the Wireless Client. One way to do this is to right-click on the Wireless Client while in the GUI and copy the MAC address. If for some reason you cannot copy the MAC address, you can click the question mark next to the Troubleshoot Device field to display hints on how to determine the MAC address or device name.
Once you know the MAC address or device name of the Wireless Client, type in one of them and click the Start button near the center of the Troubleshooting webpage.
Note
If you enter a device name that is not recognized, the Device Selection Wizard will display where you can search for the device.The Troubleshooting tool runs the troubleshooting test and starts loading troubleshooting data into the application.
When 100% of the troubleshooting data is loaded, the data is displayed in the application. For an explanation of the loaded data, refer to the Wireless Client Status, Results Summary, and Observed Network topics.