Device Selection Wizard

The Device Selection Wizard is used to locate and select a Wireless Client for troubleshooting. Click the wand to access the Device Selection Wizard and then follow these steps to select a Wireless Client.

  1. Select a scope by highlighting the appliance or a network level. Select Next to continue.

    You should try to narrow the scope as much as possible. By default, only authorized stations are included in the device list. To include unauthorized or ignored devices, select the Include unauthorized and ignored devices check-box.

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  2. Highlight the vendor name by selecting it. Click Next to continue.

    If you are unsure of the vendor of your device, you can select Unknown from the list.

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  3. Type in any information that can identify the device. You may type partial names or addresses. The Device Selection Wizard finds all devices matching the provided information. Click Next to continue.
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  4. Check the list of devices on the left side of the window below. If there is only one device in the list, it most likely the Wireless Client you are searching for. Select it and then select Finish.

    The Wireless Client's MAC address is placed in the Troubleshoot Device field where you can proceed to troubleshoot it. If there is more than one device listed, follow these instructions:

    1. Select the nearest Sensor from the Select nearest sensor drop-down list.
    2. Turn the Wireless Client of interest off and then select the Device is Off button. The wizard starts collecting data. After the Collecting data status bar reaches 100%, turn the Wireless Client back on and then select the Device is On button. The wizard again starts collecting data.
    3. After the data status bar reaches 100%, the wizard does a comparison between when the device was off and when it was on. If only one device is found, a Device Found popup window displays with the device listed.
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    4. Click the Use this Device. The Wireless Client's MAC address is placed in the Troubleshoot Device field where you can proceed to troubleshoot it. If more than one device is found, the list of devices will update. Click Try Again and then repeat steps. You may have to keep trying again until there is only one device found.
      Note

      Note

      After following these steps and the device list is empty, please choose another sensor to retry.
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